Technical Support Executive | International BPO | Customer Service

Talent Acquaintance; Coimbatore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support role focusing on handling inquiries, providing accurate product information, and building lasting client relationships. You will address concerns with professionalism in a fast-paced environment.

You will collaborate with internal teams to resolve issues, maintain strong product knowledge, and aim to meet quality and sales targets while delivering excellent service.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle fast-paced work with multiple priorities.
• Excellent problem-solving and analytical abilities with attention to detail.
• Proficient in computer systems and software applications.
• Adaptable to changing situations and priorities.
• Team player with a positive attitude and collaborative mindset.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Adaptability

Problem solving

Analytical skills

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.