Technical Support Executive | International BPO | Customer Service

Talent Acquaintance; Gurugram District; On-site; INR 200,000 - 300,000; Full time

Job summary

Talent Acquaintance is seeking a motivated customer service professional to manage inquiries, provide product information, and build lasting customer relationships.

You will collaborate with internal teams to resolve complex issues, maintain product knowledge, and strive to meet quality and sales targets in a dynamic environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical capabilities with attention to detail.
• Proficiency in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Computer skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.