Technical Support Executive

Shreeyaan Solusmart Pvt. Ltd; Ahmedabad District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A technology solutions company is seeking a technical support specialist to provide assistance for software and hardware issues via phone or remote support. Responsibilities include troubleshooting, resolving customer issues, and providing after-hours support. Candidates must demonstrate strong English communication skills and a customer service orientation. This role is based in Ahmedabad, India, with no travel required.

Responsibilities

• Troubleshooting and resolving software issues.
• Diagnosing and resolving hardware issues.
• Respond to customer issues via internal ticketing system.
• Provide after-hours support as needed.

Skills

Fluency in English

Verbal and written communication skills

Customer service orientation

Problem solving

Attention to detail

Tools

Windows XP

Windows 7

Windows Servers (2003, 2008 R2)

Active Directory

Job description

This position must provide technical support to our nationwide client base in USA, as well as internal users. They will provide support for our software and hardware, via phone or remote support sessions as needed. No travel will be needed in any scenario.

Summary Of Essential Job Functions

• Troubleshooting and resolving software issues
• Diagnosing and resolving hardware issues
• Respond to customer issues via internal ticketing system
• Coordinating industry conventions and events
• Installation and training of new customers
• Provide after-hours support as needed
• Configuration and shipping of hardware as needed
• Perform other duties as assigned and necessary

Abilities Required

• Fluency in English
• Verbal and written communication skills
• Professional personal presentation
• Windows XP and Windows 7 proficiency
• Customer service orientation
• Basic working knowledge of Windows Servers (2003, 2008 R2)
• Active Directory
• Organizing, planning, and prioritization
• Problem solving
• Attention to detail
• Initiative
• Reliability
• Stress tolerance