Technical Support Engineer (Networking)

Hitachi, Ltd.; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Exciting Projects

Collaborative Environment

Work-Life Balance

Professional Development

Excellent Benefits

Fun Perks

Job summary

GlobalLogic seeks a customer-focused Technical Support Representative specializing in Google Cloud Platform networking, SDN, and edge services. You will be the front-line technical advocate for enterprise customers, diagnosing connectivity failures, reviewing VPC configurations, and guiding hybrid cloud and edge deployments to ensure optimal network performance and security.

You will triage incidents, troubleshoot across VPCs and firewall rules, and document resolutions for the knowledge base.

Qualifications

• Strong TCP/IP basics and OSI model understanding.
• Familiarity with GCP networking components: VPCs, Shared VPC, Cloud Load Balancing, Firewall Rules, Cloud Router, Cloud VPN.
• Experience using diagnostic tools: ping, traceroute, tcpdump, nslookup; interpreting logs.

Responsibilities

• Inbound ticket & incident triage for GCP networking services within SLAs.
• Diagnose and troubleshoot network issues across VPCs, subnets, firewall rules, routes, and IP management.
• Assist users with hybrid cloud & edge configurations including Cloud VPN and Cloud Interconnect.
• Investigate load balancing, edge services, and performance issues (HTTP(S) LB, Network LB, CDN, Cloud Armor).
• Guide customers through basic packet captures, flow logs, and monitoring metrics.
• Escalate and document resolutions in knowledge base; route complex issues to Tier 3.

Skills

Networking fundamentals

GCP networking

Troubleshooting

Communication

1–3 years experience

Tools

Ping

Traceroute

Tcpdump

Nslookup

Cloud Logging

VPC Flow Logs

Job description

Job Description

We are seeking a customer-focused Technical Support Representative (TSR) specializing in Google Cloud Platform (GCP) Networking, Software-Defined Networking (SDN), and Edge services. In this role, you will be the front-line technical advocate for enterprise customers troubleshooting complex cloud network architectures. You will diagnose connectivity failures, review VPC configurations, investigate routing and firewall issues, and guide users through hybrid cloud and edge deployments to ensure optimal network performance and security.

Requirements

• Networking Fundamentals: Solid foundation in TCP/IP networking, OSI model, routing protocols (BGP/OSPF), DNS, subnets, NAT, and packet analysis
• GCP Networking Core: Familiarity with GCP networking components: VPCs, Shared VPC, Cloud Load Balancing, Firewall Rules, Cloud Router, and Cloud VPN.
• Troubleshooting Tools: Experience using diagnostic tools such as ping, traceroute, tcpdump, nslookup, and interpreting Cloud Logging / VPC Flow Logs.
• Customer Communication: Excellent written and verbal communication skills, with the ability to explain complex networking concepts clearly to external clients.
• Experience Level: 1–3 years of experience in technical support, Network Operations Center (NOC), or cloud IT infrastructure roles.

Job Responsibilities

• Inbound Ticket & Incident Triage: Manage, prioritize, and resolve incoming technical support requests regarding GCP networking services via ticketing systems (e.g., Jira, ServiceNow) within strict SLAs.
• Network & Connectivity Troubleshooting: Help customers diagnose routine to moderately complex network issues across Virtual Private Clouds (VPCs), Subnets, Firewall rules, Routes, and IP address management.
• Hybrid Cloud & Edge Support: Assist users in configuring and troubleshooting hybrid connectivity options including Cloud VPN, Dedicated/Partner Interconnect, Cross-Cloud Interconnect, and Cloud Router (BGP routing).
• Load Balancing & Edge Services: Investigate traffic distribution and performance issues related to HTTP(S) Load Balancers, Network Load Balancers, Cloud CDN, and Cloud Armor security policies.
• Log & Packet Analysis: Guide customers through basic packet captures, flow logs (VPC Flow Logs, Firewall Rules Logging), and Cloud Monitoring metrics to identify traffic drops, latency spikes, or misconfigurations.
• Escalation & Knowledge Management: Package clear diagnostic evidence, network traces, and reproduction steps, routing complex architectural bugs to Tier 3 / Network Engineering SMEs. Document resolutions in the knowledge base.

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.