Technical Support Engineer - Mist Assurance

Zerto; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work

Career development

Job summary

Hewlett Packard Enterprise (HPE) is hiring a Technical Support Engineer – Mist Assurance in Bengaluru, India. The role is hybrid, with about 2 days per week in an HPE office.

You will join the HPE Networking team to tackle complex connectivity issues and help customers secure, analyze, and act on data to keep networks reliable. You will triage and resolve customer issues, follow standard troubleshooting steps, meet defined SLAs, and collaborate with senior engineers.

Qualifications

• Strong verbal and written communication skills with the ability to interact effectively with customers and team members.
• Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures.
• Foundational understanding of networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts).
• Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP).
• Basic authentication concepts (802.1X, EAP basics).
• Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness).
• Introductory routing knowledge (BGP and OSPF fundamentals).
• Willingness to learn and adapt, with a proactive approach to developing technical skills.

Responsibilities

• Triage and resolve customer-reported issues with a focus on delivering a positive customer experience.
• Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues.
• Meet defined SLAs for response time, resolution time, and quality of customer communication.
• Reproduce basic customer issues in test environments (using guided procedures) when required.
• Analyse logs and system outputs to identify known issues and elevate appropriately when needed.
• Collaborate with senior team members for complex issue resolution and knowledge sharing.
• Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency.
• Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision.

Skills

Communication

Troubleshooting

Networking basics

IP protocols

Auth concepts

Wireless basics

Routing basics

Learning mindset

Job description

Technical Support Engineer – Mist Assurance

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

At HPE, We Advance the Way People Live and Work

Hewlett Packard Enterprise is a global edge-to-cloud company built to transform businesses. We help customers connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud.

Join us in shaping the future of connectivity. Our HPE Networking team combines AI-driven insights, cloud innovation, and next-generation wired and wireless technologies to deliver exceptional experiences for enterprises worldwide. If you’re passionate about solving complex problems, collaborating with world-class engineers, and redefining networking, this is your opportunity. Ready to change the world together?

Why You’ll Love HPE

• Innovation at Core: Work on technologies like Multi-Cloud, Automation, IoT, AI/ML, and 5G—the backbone of digital transformation.
• Inclusive Culture: We value trust, bold ideas, and continuous learning. Diversity and inclusion are at the heart of everything we do.
• Impactful Work: Every solution you deliver helps global enterprises stay connected, secure, and ready for the future.

What’s In It For You?

• Career Growth: Collaborate with product engineering teams and gain exposure to cutting-edge technologies.
• Continuous Learning: Deep dive into advanced networking, cloud solutions, and automation tools.
• Skill Development: From troubleshooting complex networks to scripting and automation, you’ll sharpen both technical and soft skills.

What you'll do:

• Triage and resolve customer-reported issues with a focus on delivering a positive customer experience.
• Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues.
• Meet defined SLAs for response time, resolution time, and quality of customer communication.
• Reproduce basic customer issues in test environments (using guided procedures) when required.
• Analyse logs and system outputs to identify known issues and elevate appropriately when needed.
• Collaborate with senior team members for complex issue resolution and knowledge sharing.
• Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency.
• Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision.

What You need to bring:

Must-Have Skills:

• Strong verbal and written communication skills with the ability to interact effectively with customers and team members.
• Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures.
• Foundational understanding of:
• Networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts)
• Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP)
• Basic authentication concepts (802.1X, EAP basics)
• Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness)
• Introductory routing knowledge (BGP and OSPF fundamentals)
• Willingness to learn and adapt, with a proactive approach to developing technical skills.

Good-to-Have Skills:

• Experience with Cloud Solutions
• Certifications like JNCIA, CCNA, or Cloud/Wireless technologies

Who Should Apply?

• Engineering graduates with 1-3 years of experience in technical support for enterprise/campus or cloud networks.
• Professionals who love solving problems, thrive in dynamic environments, and want to make an impact.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job

Engineering

Job Level

TCP_01

Equal Employment Opportunity

Hewlett Packard Enterprise is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.