Sr. Advanced Services Consulting Engineer

HPE Aruba Networking; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hewlett Packard Enterprise in Bengaluru, India, is seeking a seasoned networking professional to work onsite at an HPE office. You will represent HPE Customer Service to customers and vice versa, acting as a consultant for post-sales support with partners and the account team.

You will coordinate with services sales, product sales, and HPE engineering to ensure successful service delivery, reviews, and risk mitigation for complex DC/IP/MPLS environments.

Qualifications

• Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent.
• MBA would be an advantage.

Responsibilities

• Represent HPE customer service to the customer and back to HPE.
• Consult post-sales customer service for the customer, partners, and account team; understand customer lifecycle to deliver efficiency.

Job description

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

What you'll do:

• The two main aspect of the role would be to represent HPE customer service to the customer and as representative of the customer back to HPE.
• Act as an consultant for post-sales customer service account for the customer, partners, and account team.Understand customer lifecycle to deliver efficiency and effectiveness to the customer.
• Support the account/customer with alignment to services sales and product sales activities.
• Tracking and managing the deliverables of HPE Premium Care, Advanced Care, and Optimization Service, advanced options including credits.
• Proactively escalates and brings people with required expertise together in order to bring critical and important issues to closure.
• Act as an interlock between Customer and HPE Professional Services, Advanced Services and Engineering for the services to be delivered to the customer.
• Early engagement regarding major projects to consider service requirements, risk management, and expectation setting with the account team, partners, and customer.
• Conduct Periodic reviews with internal teams / Customer to review HPE service delivery metrics, SLA and quality.
• Uses professional knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partner with the customer to develop mitigation plans.
• Delivers proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc…)
• Partners with Customer in conducting periodic HPE product health checks to identify potential product improvement areas. Based on the evaluation makes a relevant recommendation to optimize operational performance with respect to design/topology/configuration.
• Reviews and evaluate network plans and assist in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.
• Engages with HPE engineering teams to improve potential quality issues with products.
• Document and maintain customer network solutions knowledge and educates other internal HPE resources for a better support experience.

What You Need To Bring

The candidate is encouraged to have a deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6). Should possess reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.

Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus.

Experience working in large enterprises, Network service providers have added advantage.

Experience and desire to work on automation will be valuable in long run.

Amiable communication, interpersonal and social skills will make a difference!

HPE Juniper /Aruba/ Edge Connect product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents are helpful.

Qualification And Experience

We generally prefer candidates with bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage.

8+ years’ experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.

Experience with customer facing roles will prove to be an asset.

HPE Networks is an equal-opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, disability, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform important job functions, and receive other benefits and privileges of employment. Please contact us for more information.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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#networking

Job

Services

Job Level

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.