Technical Support Engineer, India

AlgoSec; New Delhi; Hybrid; INR 600,000 - 900,000; Full time

Job summary

AlgoSec in Gurgaon, India, is seeking a Technical Support Engineer to join a 24x7 global support operation. The role requires guiding customers through installation, operations and troubleshooting of security software, collaborating with R&D, delivery and product management.

The ideal candidate has 3+ years in a software company, strong Linux/UNIX experience, firewall administration skills, and excellent English communication; willingness to work irregular hours to support customers worldwide.

Qualifications

• 3+ years in a software company in a similar role.
• Experience with Linux/UNIX environments.
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Experience supporting network security software products.
• Excellent written and verbal communication in English.

Responsibilities

• Support global customers via email, phone, and webcasts for product installation, operations and troubleshooting.
• Maintain and update the AlgoSec knowledge base and contribute to building the support organization.
• Introduce support methodologies and tools to improve service quality.
• Collaborate with global support teams and with R&D, Delivery and Product Management.

Skills

Linux/UNIX

Firewall administration

Network security software

English communication

Problem solving

Team player

Multi-tasking

Willingness to work irregular hours

Job description

At AlgoSec, what you do matters!

AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are looking for a Technical Support Engineer for a leading support position based in India.

This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.

Reporting to: Support Manager

Location: Gurgaon, India (Home office/Hybrid)

Direct Employment

What You’ll Do

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.


• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.


• Introducing support methodologies, tools and more.


• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

What We’re Looking For

• At least 3 years previous experience in similar position, in a software company


• Experience in Linux/UNIX environments


• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)


• Experience in support of network security software products


• Independent, resourceful, problem-solver, result oriented


• Fast learner


• Team player, pleasant and with a high level of integrity


• Excellent written and verbal communication skills in English.


• Operating well under-pressure, multi-tasking.


• Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Nice To Have

• Experience in SRE/DevOps


• Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.