Technical Support Engineer at Nielsen

Nielsen; Gurugram District; On-site; INR 495,000 - 605,000; Full time

Job summary

Nielsen is looking for a Technical Support Engineer to join their team in Gurugram, Haryana. In this role, you will provide first-level support for technical problems and work closely with other departments for issue resolution.

The ideal candidate will have a Bachelor’s or Master’s degree in Computer Science, 2-5 years of experience, and skills in Unix/Linux shell scripting. You will also maintain relevant documentation and improve support processes.

Qualifications

• 2-5 years of experience in technical support or related field.
• Ability to follow and create Standard Operating Procedures (SOPs).
• Good analytical skills and experience with troubleshooting.

Responsibilities

• Provide first-level support for technical issues.
• Troubleshoot customer problems and escalate unresolved issues.
• Maintain documentation and SOPs to enhance performance.

Skills

Unix/Linux shell scripting

Problem-solving skills

Technical documentation

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

JIRA

ServiceNow

Job description

Overview

As a Technical Support Engineer at Nielsen, you will play a pivotal feature in our streaming size method. You’ll be a part of a set that develops software to interface with important TV streaming providers, downloading and studying lots of films and TV shows from structures global. This organization is essential to retaining pace with the unexpectedly evolving streaming landscape.

Role Details

• Job Title: Technical Support Engineer
• Company: Nielsen
• Degree: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related location.
• Location: Gurugram, Haryana
• Experience: 2 - 5 years
• Employment Type: Full-time
• Salary: ₹5,50,000

Responsibilities

• First-Level Support: Act due to the truth the primary element of touch for patron and stakeholder technical troubles, imparting activate and green aid sooner or later of U.S. Commercial organization hours.
• Troubleshooting and SOP Adherence: Use hooked-up Standard Operating Procedures (SOPs) to troubleshoot and treat habitual problems independently.
• Unix and SQL Skills: Employ number one Unix shell scripting to automate repetitive responsibilities and crucial SQL to impeach records, analyze logs, and assist in debugging.
• Issue Escalation: Document unresolved issues and grow them to the improvement group with smooth data on steps taken.
• Documentation Maintenance: Regularly update and refine SOPs, troubleshooting guides, and technical beneficial aid documentation to enhance operational regular standard performance.
• Collaboration: Work carefully with go-with-the-flow-realistic corporations to tune, grow, and remedy issues efficiently, ensuring smooth verbal exchange during departments.
• Process Improvement: Identify and propose upgrades to streamline assist strategies and enhance reaction times.

What We’re Looking For

• Key Skills
• Educational Background: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related location.
• Technical Proficiency: Basic Unix/Linux shell scripting skills.
• Documentation Expertise: Ability to comply with and create real SOPs and keep wonderful technical documentation.
• Problem-Solving Skills: Strong analytical and impartial troubleshooting skills.

• Desirable Skills
• Familiarity with IT help and tracking machines.
• Experience with ticketing structures like JIRA or ServiceNow.
• A collaborative mindset and the functionality to thrive in a crew-orientated environment.

Why Join Nielsen?

At Nielsen, we invest in our people because of the truth they may be the riding strain within the back of our achievement. When you are a part of our organization, you’ll have the possibility to work on current duties, collaborate with gifted professionals, and make an actual impact within the media enterprise employer.

You’ll moreover be a part of a supportive painting's way life that values boom, innovation, and teamwork. At Nielsen, we don’t simply degree the media global — we shape its future.

Stay Safe: Important Information for Job Seekers

Nielsen is devoted to ensuring a strong and valid recruitment way. Our recruiters will exquisitely touch you through valid pastime boards, LinkedIn, or e-mail with a @nielsen.Com area. Be careful of any outreach from personal e-mail addresses or unofficial messaging structures claiming to represent Nielsen. If you’re ever unsure approximately a verbal exchange’s authenticity, go to Nielsen’s actual net website or show social media channels for verification.

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e-mail for affirmation and further commands.