Senior Technical Program Manager I

Nielsen-2ede5b8f; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Nielsen is seeking a senior product operations leader in Mumbai to govern growth initiatives, manage risks, and deliver data-driven improvements across engineering and product teams.

You will drive PDLC compliance, maintain JIRA scrum boards, and collaborate with cross-functional leaders to raise quality and delivery standards.

Qualifications

• 8+ years in product operations, quality engineering, or technical program management in agile environments.
• Hands-on scripting with JIRA, Confluence, and BI tools like Tableau/Power BI.
• Strong PDLC, risk management, and quality metrics exposure.

Responsibilities

• Lead governance of growth initiatives with weekly progress updates and risk tracking.
• Identify risks across engineering and product teams with mitigation plans.
• Build and maintain dashboards tracking sprint velocity, cycle time, and quality metrics.
• Advise Product Managers and Scrum Masters on PDLC alignment and RACI governance.
• Refine PDLC processes, monitor code quality, and manage CI/CD improvements.
• Coordinate integration testing and ensure final quality sign-offs before production.

Skills

PDLC governance

Risk management

Agile

Analytics

Cross-functional collaboration

Education

Bachelor’s or Master’s in Computer Science or Engineering

Tools

JIRA

Confluence

Tableau

Power BI

Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Key Responsibilities:

Lead governance of growth initiatives with comprehensive weekly updates on progress, providing visibility into development timelines, milestone achievements, risks and any deviations from targets.

Identify and communicate risks across engineering and product teams, creating alerts and detailed risk mitigation strategies.

Build and maintain advanced performance dashboards using JIRA and other analytics tools like Tableau, consolidating key metrics such as sprint velocity, cycle time, quality metrics, and resource allocation.

Utilize data insights to drive process improvements and present actionable recommendations to cross-functional leaders.

Act as an advisor to Product Managers and Scrum Masters on technical process alignment, maintenance of JIRA scrum boards, ensuring compliance with PDLC standards and enforcing RACI guidelines to maintain clear accountability across all stages of the development cycle.

Continuously evaluate and refine PDLC processes and tools, promoting technical compliance and efficiency improvements across engineering and product teams.

Partner with engineering to establish and monitor critical quality metrics, including code coverage, defect density, and technical debt, to ensure high standards of engineering quality.

Oversee integration testing and provide final quality signoffs before production check-ins, coordinating with engineering leads to validate that all code meets defined standards.

Participate in sprint planning, retrospectives, and other agile ceremonies as required providing technical guidance and ensuring alignment to PDLC best practices.

Collaborate with engineering leads to refine continuous integration and continuous deployment (CI/CD) processes, enabling faster delivery cycles with robust testing and quality gates.

Qualifications

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

8+ years of experience in product operations, quality engineering, or technical program management within agile, software-focused environments.

Advanced proficiency and hands-on scripting experience with JIRA, Confluence, and similar tools like Tableau/Power BI.

Solid understanding of PDLC methodologies, risk management practices, and quality metrics relevant to software development.

Strong background in software testing frameworks, CI/CD pipelines, and integration testing.

Technically astute, with the ability to bridge the gap between engineering and product for high-quality, scalable deliveries.

Proactive, with exceptional analytical skills and a passion for implementing quality governance in complex, cross-functional environments.

A collaborative problem-solver, skilled at navigating fast-paced environments while enforcing technical standards and operational excellence.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with anielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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