Technical Support Engineer - AIML

Hitachi, Ltd.; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Learning & Development programs

Job summary

GlobalLogic is seeking an AI/ML Cloud Support Engineer to act as a technical contact for customers using cutting-edge AI/ML products across cloud environments. You will troubleshoot, guide, and resolve issues related to model performance, deployment, and API integration.

The ideal candidate will have 1+ years of NetSuite experience, hands-on cloud platform skills, and strong communication to collaborate across teams.

Qualifications

• 1+ years of practical experience with NetSuite ERP/CRM.
• Hands-on experience with cloud platforms and model development, deployment, and lifecycle management.
• Applied knowledge of Generative AI, LLMs, and tools like Vertex AI, Gemini, Dialogflow.
• Excellent problem-solving and communication skills.
• Passion for helping customers succeed with complex AI technologies.
• Strong communicator with cross-functional collaboration experience.
• Graduation degree required with provisional certificate & consolidation of marks memo.
• Willing to work from office and in rotational shifts (5 working days).
• Ready to join immediately.

Responsibilities

• Provide L2 technical support to customers using AI/ML services, resolving complex issues related to model performance, deployment, and infrastructure.
• Advise on implementing Vertex AI, Gemini, and Dialogflow in production-grade AI/ML applications.
• Guide customers on best practices for model development, lifecycle management, and cloud-native integration.
• Collaborate with engineering, product, and QA teams to escalate unresolved issues and drive improvements.
• Create and maintain technical documentation and support materials; contribute to knowledge bases.
• Stay updated with Generative AI, LLMs, and cloud-based ML trends to support evolving customer needs.

Skills

NetSuite ERP/CRM

Cloud platforms

Generative AI & LLMs

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Vertex AI

Gemini

Dialogflow

Job description

Job Description

GlobalLogic seeking a skilled and customer-focused AI/ML Cloud Support Engineer to join our growing team. This role serves as a key technical contact for customers using cutting‑edge AI/ML products and services, particularly in any cloud environments. You will troubleshoot, resolve, and guide customers through technical challenges related to ML model performance, deployment, infrastructure, and API integration.

Requirements

• 1+ years of practical experience working with NetSuite ERP and CRM platforms.
• Hands‑on experience with cloud platforms with familiarity with model development, deployment, and lifecycle management.
• Applied knowledge of Generative AI, LLMs, and tools like Vertex AI, Gemini, Dialogflow.
• Excellent problem‑solving, debugging, and communication skills.
• Passion for helping customers succeed with complex AI technologies.
• Strong communicator with a proven track record of effective cross‑functional collaboration.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job Responsibilities

• Provide L2 technical support to customers using AI/ML services, resolving complex issues related to model performance, deployment, and infrastructure.
• Act as a trusted advisor on implementing Vertex AI, Gemini, and Dialogflow in production‑grade AI/ML applications.
• Guide customers on best practices for model development, lifecycle management, and integration into cloud‑native environments.
• Collaborate with engineering, product, and QA teams to elevate unresolved issues and advocate for customer‑focused product improvements.
• Create and maintain clear, technical documentation, support materials, and contribute to internal knowledge bases.
• Stay up to date with industry trends in Generative AI, LLMs, and cloud‑based ML platforms to support evolving customer needs.

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a full‑lifecycle product development services leader that combines chip‑to‑cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next‑generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.