Technical Support Engineer – AIML IRC294176

GlobalLogic; Nagpur City; On-site; INR 800,000 - 1,200,000; Full time

Job summary

GlobalLogic is looking for a Technical Support Engineer to join our team in Nagpur City, Maharashtra. The successful candidate will provide L2 technical support for AI/ML services, engaging with customers to resolve complex issues related to model performance and deployment. Candidates should have at least 1 year of experience with NetSuite ERP and cloud platforms, alongside knowledge of Generative AI and communication skills. This role requires an immediate join and a commitment to working in a rotational shift from the office.

Qualifications

• 1+ years of practical experience with NetSuite ERP and CRM.
• Hands-on experience with cloud platforms, familiar with model development and lifecycle management.
• Knowledge of Generative AI, LLMs, and tools like Vertex AI, Gemini, Dialogflow.

Responsibilities

• Provide L2 technical support for AI/ML services, resolving complex issues.
• Act as a trusted advisor on implementing AI technologies in production.
• Guide customers on best practices for model development and integration.

Skills

NetSuite ERP and CRM

Cloud platforms

Generative AI

Problem-solving skills

Communication skills

Cross-functional collaboration

Education

Graduation degree

Tools

Vertex AI

Gemini

Dialogflow

Job description

Technical Support Engineer – AIML IRC294176

GlobalLogic seeking a skilled and customer-focused AI/ML Cloud Support Engineer to join our growing team. This role serves as a key technical contact for customers using cutting‑edge AI/ML products and services, particularly in any cloud environments. You will troubleshoot, resolve, and guide customers through technical challenges related to ML model performance, deployment, infrastructure, and API integration.

Requirements

• 1+ years of practical experience working with NetSuite ERP and CRM platforms.
• Hands‑on experience with cloud platforms with familiarity with model development, deployment, and lifecycle management.
• Applied knowledge of Generative AI, LLMs, and tools like Vertex AI, Gemini, Dialogflow.
• Excellent problem‑solving, debugging, and communication skills.
• Passion for helping customers succeed with complex AI technologies.
• Strong communicator with a proven track record of effective cross‑functional collaboration.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job responsibilities

• Provide L2 technical support to customers using AI/ML services, resolving complex issues related to model performance, deployment, and infrastructure.
• Act as a trusted advisor on implementing Vertex AI, Gemini, and Dialogflow in production‑grade AI/ML applications.
• Guide customers on best practices for model development, lifecycle management, and integration into cloud‑native environments.
• Collaborate with engineering, product, and QA teams to elevate unresolved issues and advocate for customer‑focused product improvements.
• Create and maintain clear, technical documentation, support materials, and contribute to internal knowledge bases.
• Stay up to date with industry trends in Generative AI, LLMs, and cloud‑based ML platforms to support evolving customer needs.