Technical Support Engineer

Qualys, Inc.; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Qualys, Inc. is seeking a Technical Support Engineer in Pune to deliver prompt, professional support for Qualys Cloud Agent and related services.

You will engage with customers and partners, resolve complex network and security issues, and coordinate with Development and QA to ensure high satisfaction. The ideal candidate has 1–2 years in technical support, strong Windows/Linux skills, and experience with firewall and vulnerability tools.

Qualifications

• 1–2 years of experience in a technical support role.
• Unix/Linux experience in an enterprise environment.
• Strong understanding of TCP/IP and network services.

Responsibilities

• Provide prompt, friendly technical support via phone, email, and WebEx.
• Collaborate with Development, QA, and Operations to resolve issues.
• Investigate and troubleshoot complex network and security problems.
• Document resolutions and work notes for knowledge sharing.
• Support and maintain Qualys Cloud Agent related services.

Skills

TCP/IP

Windows

Linux/Unix

Firewall/Vulnerability Scanning

Scripting (Bash/Python)

Troubleshooting

Communication skills

Education

Bachelor of Science in Computer Science

Tools

IIS

Apache

WebSphere

Tomcat

WebLogic

Samba/AD

Jira

Salesforce

Job description

## Technical Support EngineerApplylocations: Punetime type: Full timeposted on: Posted Todayjob requisition id: R0004783Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job DescriptionThe Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services. We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated. Qualifications The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level. Required: 1-2 years of experience in a technical support role. Unix/Linux experience in an enterprise environment. In-depth TCP/IP understanding. LAN/WAN infrastructures. Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH). Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Windows Active Directory authentication and security. Knowledge of Samba/Active Directory integration CIFS, DNS, ACL, server/client configuration. Outstanding troubleshooting and analytical skills. Excellent written and verbal communication skills. Splunk usage including but not limited to log queries and report/dashboard generation Bachelor of Science, preferably with a major in Computer Science or equivalent experience Preferred: Knowledge of Cloud Platforms AWS, Azure, and GCP user management Experienced with packet capture review and diagnosis. Previous API support and Regex knowledge. Scripting experience (Bash, Python) Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Oracle and Microsoft SQL knowledge highly desirable. CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable. Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese) Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)Willing to work in 24/7 rotational shifts.