Technical Support Engineer

Uplers; Pune City; Hybrid; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading technical support provider in Pune is looking for a Technical Support Specialist with 3-4 years of experience in customer support and strong skills in C/C++ and Linux. In this hybrid role, you will resolve customer issues and ensure satisfaction with cutting-edge software tools. If you are motivated and eager to contribute to a collaborative team, apply today!

Benefits

Hybrid work model

Opportunity for career growth

Qualifications

• 3-4 years of experience in Technical Customer Support.
• 1-2 years of hands-on experience with C/C++.
• Working knowledge of Unix or Linux.

Responsibilities

• Represent Perforce as the first point of contact for customers' technical requests.
• Review and research customer issues to determine the best resolution.
• Develop and maintain technical expertise in assigned areas of product functionality.

Skills

C++

Linux

Troubleshooting

Customer Interaction

Education

Bachelor's Degree in Computer Science or related field

Tools

Salesforce

Jira

Job description

Technical Support Specialist (C++ / C , Support, Linux, Troubleshooting)

Experience: 2-5 Years Exp
Salary: Competitive
Preferred Notice Period: Within 30 Days
Opportunity Type: Hybrid(Pune)
Placement Type: Full-time

(*Note: This is a requirement for one of Uplers' Clients)

Must have skills: C++OR C, Linux, Troubleshoot OR Customer Interaction


Perforce Software (One of Uplers' Clients) is looking for:
About Perforce Software:
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, youll work with and learn from some of the best and brightest in business. Before you know it, youll be in the middle of a rewarding career at a company headed in one direction: upward.
With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the worlds leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Job description

Position Summary:
Perforce is seeking a Tier 2, Technical Support Engineer with C/C++ experience to join our Global Support Team, liaising with members from Sales, Professional Services, and Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to two of our Static Code Analysis products: Perforce's Klocwork & Helix QAC software (https://www.perforce.com/solutions/static-analysis). The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Klocwork and Helix QAC are software that analyse other peoples software for bugs and security issues. Sounds simple, but actually it is not. Thousands of customers, including the biggest brands in the mobile device, automotive, consumer electronics, medical technologies, telecom, and military and aerospace sectors, have made Klocwork and Helix QAC part of their software development process. You have a chance to help them!
Responsibilities :
Represent Perforce as the first point of contact for customers technical requests
Review and research customer issues to determine and provide the best resolution
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers
Resolve customer issues efficiently and effectively
Resolve database and performance issues
Research, document, and escalate cases according to procedure
Provide customer driven feedback to functional areas in order to influence process/product improvements
Author technical documents on common issues and solutions in order to build the knowledge base
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions

Requirements:
Bachelor's Degree in Computer Science or related field
At least 3-4 years of experience in Technical Customer Support
Minimum 1-2 year of hands-on experience with C/C++
Experience using Software Tools (Salesforce, Jira)
Working knowledge of Unix or Linux, including program installation and usage
Experience in performance tuning and optimization
Strong network troubleshooting skills
Excellent interpersonal and customer service skills
Strong troubleshooting and problem-solving skills, with a desire to experiment and explore solutions to complex problems
Ability to work in a team environment and contribute ideas and improvements
Strong written and verbal communication skills
Ability to prioritize tasks and perform well under pressure
Organized, detail-oriented, and dedicated to quality work
The role is based in the Perforce office in central Pune (hybrid approach - 3 days a week)

How to apply for this opportunity:
Easy 3 Step Process:
1. Click On Apply and register or log in to our portal
2.Upload updated Resume & complete the Screening Form
3. Increase your chances of getting shortlisted & meet the client for the Interview!

About Uplers:
Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.
(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!