Technical Support Engineer

Zenskar; Karnataka; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Zenskar is an AI-native revenue automation platform seeking a proactive Technical Support Engineer to be the first point of contact for customers, ensuring a seamless and positive experience.

You will handle customer queries, troubleshoot issues, and provide product guidance, working with cross-functional teams in a fast-paced environment from a hybrid setting in India.

Qualifications

• Ability to write and speak clearly and professionally in English.
• Active listening skills to understand customer concerns and respond empathetically.
• Strong problem-solving and analytical abilities for technical issues.
• Experience with ticketing systems and maintaining accurate records.
• Able to explain technical concepts in simple terms.

Responsibilities

• Respond promptly to customer inquiries via chat, email, or calls.
• Troubleshoot and resolve customer issues and escalate when needed.
• Keep customers informed about issue resolutions and product updates.
• Develop a deep product understanding to guide customers.
• Assist users with account setup, configurations, and best practices.
• Proactively identify pain points and guide users to solutions.
• Build strong relationships with customers and maintain a customer-first approach.
• Contribute to FAQs and knowledge bases for better self-service.

Skills

Clear written and spoken English

Active listening

Troubleshooting & technical support

Explain complex concepts simply

Cross-functional collaboration

Ticketing systems knowledge

Tools

Ticketing systems

Job description

Zenskar is an AI-native revenue automation platform built to handle real-world complexity.

It sits between your CRM and ERP automating everything in between: billing, revenue recognition, collections, usage metering, and analytics. Across any pricing model, any entity structure, any currency.

Our vision: Zero-Touch Finance. Agents execute. Humans supervise. Finance teams set the rules. Zenskar runs them.

Founded by Apurv Bansal and Saurabh Agarwal , second-time founders whose previous startups were acquired by Snapdeal and Gaana. The team brings experience from Google, Deutsche Bank, Elevation Capital, IIT Bombay, IIT Delhi, and Harvard Business School.

We raised $15M in Series A funding in April 2026, led by Susquehanna Venture Capital, Bessemer Venture Partners, Shine Capital, and Rho, with participation from Rocketship, J-Ventures, Future Back Ventures by Bain & Company, and Converge.

The funding is being used to expand our Agents Marketplace and scale operations, not headcount.

See how Zenskar automates the full order-to-cash cycle, from contract to cash,

without spreadsheets, workarounds, or engineering tickets.*

The Problem We're Solving

Finance teams aren't struggling because they lack AI tools. They're struggling because the systems underneath those tools were built for a simpler world. These systems label real-world complexity as edge cases and force teams into costly, error-prone workarounds: revenue leakage, delayed collections, audit risk, and finance teams buried in grunt work.

Bolting AI onto these broken foundations is as good as a Ferrari engine on a horse-drawn carriage. Zenskar is purpose-built from the ground up: the architecture handles complexity natively, so AI actually works.

It combines foundational flexibility + deterministic calculation + purpose-built AI agents to deliver end-to-end automation across the order-to-cash cycle - without workarounds, without engineering tickets.

The B2B billing and revenue automation market is $2B today, projected to reach $10B by 2030.

What Customers Say

"We're saving 200+ hours/quarter on invoicing and receivables by completely automating our recurring billing."

"Zenskar automates revenue recognition accurately for our value-based billing: agents reducing manual hours by 70%."

"Zenskar’s agents automated 90% of our billing, integrated with our CRM, and accelerated revenue collection by a month."

• Ming Lui, VP Finance, Yembo

"Sardine had spent 4 years running billing in-house for high-volume, usage-based pricing. Zenskar took care of it all."

• Sardine team

"We launched our product 4 months faster instead of building an in-house system for our usage-based pricing."

About this role

We're building our support team and are looking for proactive, empathetic, and resourceful problem-solvers who are excited to make an impact in a fast-paced environment.

If you're someone who thrives on helping others, enjoys solving problems, and can communicate clearly and effectively, this role is for you!

As a Technical Support Engineer, you'll be the first point of contact for our customers, ensuring they have a seamless and positive experience.

You’ll handle customer queries, troubleshoot issues, and provide product guidance, helping users get the most out of Zenskar.

Key Responsibilities

Technical Customer Support & Issue Resolution

• Respond promptly to customer inquiries via chat, email, or calls.
• Troubleshoot and resolve customer issues efficiently and elevate when necessary.
• Keep customers informed about issue resolutions and product updates.

Product Guidance & Customer Success

• Develop a deep understanding of the product to help customers navigate features.
• Assist users with account setup, configurations, and best practices.
• Proactively identify pain points and guide users to solutions.

Empathy & Relationship Building

• Build strong relationships with customers by understanding their needs.
• Maintain a customer-first approach, ensuring satisfaction and engagement.
• Educate customers on new features, best practices, and self-service options.

Documentation & Feedback

• Contribute to FAQs, knowledge bases, and troubleshooting guides for better self-service.
• Provide actionable feedback to internal teams to improve the product and support experience.

Key Qualifications

What Makes a Great Support Specialist?

• Ability to write and speak clearly and professionally in English.
• Can explain complex concepts in simple terms to both technical and non-technical users.
• Active listening skills to understand customer concerns and respond empathetically.

Strong Problem-Solving & Analytical Skills

• Quick thinker who can troubleshoot issues logically and find effective solutions.
• Can adapt to new situations and solve problems on the fly.
• Comfortable working with ticketing systems and logging accurate information.

Product & Customer Focus

• Curious and eager to learn about new products and features.
• Ability to grasp technical concepts even without a technical background.
• Understands customer needs and is committed to providing top-tier support.

Team Player & Ownership Mindset

• Takes initiative and works independently to resolve customer queries.
• Works well with cross-functional teams (Product, Engineering, and Success).
• High accountability and ownership of customer issues from start to resolution.

Work Hours

• Must be comfortable working US shifts to support international customers.

Location

• Hybrid - 3 days per week (Tuesday - Thursday)
• Work with a fast-growing company where your contributions matter.
• Get exposure to a variety of customers and industries.
• Be part of a supportive, collaborative team that values growth and learning.

Interview Process

Our interview process is designed to be structured and efficient.

• R0 – Recruiter Screening: Quick conversation to assess basic fit and role expectations.
• R1 – Introductory Call: Discussion on your background, the role, and why Zenskar. We recommend reviewing the job description & **Apurv’s recorded videos ** before this step.
• Take-Home Assignment/Case Study: A short, role-relevant exercise to evaluate your problem-solving approach.
• R2 – Assignment Discussion: A walkthrough of your assignment, focusing on your thinking, trade-offs, and execution.
• Final Round: A final round-up of all the conversations. This may be virtual or in person based on availability.

The process may vary slightly depending on the role and whether we feel it would be useful for you to connect with additional members of the team.