Technical Support Engineer

Gruve; India; On-site; INR 400,000 - 800,000; Full time

Job summary

Gruve is seeking a skilled Technical Support Engineer to ensure optimal performance of network services. Candidates should possess a BE/B.Tech/MCA or Master's Degree and have 1-2 years of experience in routing, switching, and system performance. The role requires strong technical support skills and proficiency in tools like ServiceNow and Salesforce. Gruve fosters a culture of innovation and collaboration, welcoming applicants from diverse backgrounds.

Qualifications

• Basic knowledge of Networks, Servers, LAN/WAN/Wi-Fi.
• 1-2 years of relevant experience preferred.
• Certifications: CCNA, CCNP, CCIE (preferred).

Responsibilities

• Ensure the availability and optimal performance of system and network services.
• Manage and monitor all installed systems and infrastructure to maintain high availability and reliability.
• Analyze platform behavior and recommend improvements for systems and infrastructure.

Skills

Routing

Switching

LAN/WAN

VLAN

BGP

Security

System Performance Management

Communication Skills

Education

BE/B.Tech/MCA or Master's Degree

Tools

ServiceNow

Salesforce

Microsoft Platform

Slack

Nagios

Job description

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About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises into AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies by utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

About The Role

We are seeking a skilled Technical Support Engineer with a good understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management. Experience with ServiceNow, Salesforce, Microsoft Platform, Slack, Nagios monitoring tool, etc., along with strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be an added advantage.

Key Responsibilities

• Ensure the availability and optimal performance of system and network services.
• Manage and monitor all installed systems and infrastructure to maintain high availability and reliability.
• Analyze platform behavior and recommend improvements for systems and infrastructure.
• Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.
• Configure and troubleshoot systems effectively.
• Manage IP addresses and resolve tickets within SLAs.
• Handle Active Directory, DHCP, DNS management, and troubleshooting.
• Provide support for 4G/5G LTE and wireless technologies.
• Maintain technical documentation.
• Work with platforms and tools such as ServiceNow, Salesforce, Microsoft Platform, Slack, and Nagios.
• Implement and oversee new policies.
• Lead and participate in technical sessions, coordinate projects, and manage troubleshooting discussions.

Basic Qualifications

• BE/B.Tech/MCA or Master's Degree
• Basic knowledge of Networks, Servers, LAN/WAN/Wi-Fi
• Freshers or 1-2 years of relevant experience
• Knowledge of Routing, Switching, Firewall, Networking, Security Monitoring, Internet

Preferred Qualifications

• Certifications: CCNA, CCNP, CCIE (preferred)
• Experience: 1-2 years
• Excellent English communication and collaboration skills

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds. Only those selected for an interview will be contacted.