Technical Account Manager

Gruve; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Gruve is seeking a Technical Account Manager to lead network security projects for global enterprise environments. The role combines individual contributor duties with team leadership, mentoring engineers and consultants.

Ideal candidates have 8+ years in network security, hands-on Palo Alto or FortiGate experience, and strong VPN/troubleshooting skills. This position is based in Mumbai, India, with a focus on delivering secure, scalable solutions and stakeholder-aligned outcomes.

Qualifications

• 8+ years in Network Security and Project Management.
• Hands-on with Palo Alto or FortiGate firewalls and load balancers.
• Experience leading global security projects and teams.
• Strong understanding of VPNs, DNS, and L4–L7 troubleshooting.
• Familiarity with ITIL processes and change management.

Responsibilities

• Lead end-to-end network security projects for global enterprises.
• Serve as SME on Palo Alto, FortiGate, and load balancers.
• Design and manage firewall rules and configurations.
• Troubleshoot complex L4–L7 connectivity issues.
• Oversee Global Protect VPN implementations and support.
• Mentor and manage a team of network security engineers.
• Define project scope, timelines, and deliverables with stakeholders.
• Develop SOPs for configurations and operations.

Skills

Network Security

Palo Alto

FortiGate

Load Balancers

Team Leadership

ITIL

VPN

Troubleshooting L4-L7

Education

Bachelor/Master in CS

Tools

Palo Alto firewall configurations

FortiGate firewall configurations

Load Balancers (F5/Citrix)

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary:

We are seeking a highly skilled Technical Account Manager with strong hands-on experience in Network Security, Firewall technologies, and team leadership. The ideal candidate will be an individual contributor as well as a team manager, capable of driving complex projects while also mentoring and managing a team of Network Security Engineers and Consultants.

Key Responsibilities:

• Lead and manage end-to-end network security projects across global enterprise environments.
• Act as a technical subject matter expert on Palo Alto Networks, FortiGate, Cisco Firewalls, and Load Balancers (Citrix/F5).
• Design, implement, and manage security rules and configurations on Palo Alto and FortiGate firewalls.
• Troubleshoot Layer 4 and Layer 7 application and connectivity issues.
• Oversee Global Protect VPN configurations and support.
• Manage firewall backups and recovery operations for business continuity.
• Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables aligned with PMP and ITIL frameworks.
• Develop and enforce Standard Operating Procedures (SOPs) for configuration changes and operational processes.
• Lead, mentor, and manage a team of network security engineers and consultants, ensuring high-quality project delivery.
• Interface with clients, vendors, and internal teams to present project status, security recommendations, and risk assessments.
• Lead and mentor a team of network security engineers and consultants.
• Allocate tasks, review configurations, and guide the team to ensure quality and timely delivery.
• Conduct training and upskilling sessions for team members on security best practices and tools.
• Drive continuous improvement initiatives across network security operations.

Basic Qualifications:

• A Bachelor’s or Master's in one of: Computer Science or Related filed.
• 8+ years of overall experience in Network Security and Project Management.
• Strong hands-on expertise with Palo Alto or FortiGate firewalls and Load Balancers (F5/Citrix).
• In-depth understanding of Network Security, Firewalls, VPN, and advanced troubleshooting at L4-L7.
• Proven experience managing global security infrastructure projects.

Preferred Qualifications:

• Knowledge of ITIL processes, change management, and incident/problem management.
• Experience in creating security rules, policy updates, and access control configurations.
• PCNSA (Palo Alto Networks Certified Network Security Administrator)
• PCNSE (Palo Alto Networks Certified Network Security Engineer)
• NSE4 (Fortinet Network Security Expert Level 4)
• Citrix (Networking / ADC)

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.