Technical Support Engineer

Netweb Technologies India Ltd.; Faridabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Netweb Technologies India Ltd. is seeking a skilled Server Administrator to manage AI/GPU server infrastructure on client sites. You will provide onsite operational support, troubleshoot hardware, OS, drivers and GPUs, and ensure system health.

The role requires 3+ years in server administration with experience in HPC/AI environments; willingness for 24x7 support and travel to customer locations; knowledge of NVIDIA/AMD GPUs, storage, RAID, and networking.

Qualifications

• Bachelor’s degree in CS/IT/electronics or equivalent.
• 3+ years of server administration experience, preferably in AI/GPU/HPC infrastructure.

Responsibilities

• Provide onsite operational and technical support for AI/GPU server infrastructure.
• Troubleshoot hardware, OS, driver, application and GPU-related issues.
• Perform hardware replacement and preventive maintenance.
• Install/upgrade OS, drivers and software applications.
• Monitor system health, performance and AI/GPU workloads.
• Collect logs and performance statistics for troubleshooting and reporting. Maintain daily health-check, incident and activity reports.
• Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.
• Ensure timely escalation and closure of critical incidents.
• Support RCA and corrective actions for recurring/critical issues.

Skills

Server Administration

Hardware Troubleshooting

GPU Servers

NVIDIA GPUs

GPU Drivers

AI Workloads

Storage & RAID

NVMe

Networking

OS Management

System Monitoring

Log Analysis

BMC/IPMI

BIOS/UEFI

HPC/AI Environments

CUDA

Slurm

Kubernetes

Education

B.E./B.Tech in Computer Science / IT / Electronics or equivalent

Tools

NVIDIA GPUs

Kubernetes

Job description

• B.E./B.Tech in Computer Science / IT / Electronics or equivalent.
• 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure.

Key Skills

• Strong knowledge of Linux/Windows Server Administration.
• Hands-on experience in server hardware troubleshooting and replacement.
• Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads.
• Knowledge of storage, RAID, NVMe, networking and server components.
• Experience in OS installation, upgrades, patching and driver/software installation.
• Ability to monitor CPU, memory, storage, network and GPU performance.
• Good troubleshooting and log-analysis skills
• Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring.
• Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.

Key Responsibilities

• Provide onsite operational and technical support for AI/GPU server infrastructure.
• Troubleshoot hardware, OS, driver, application and GPU-related issues.
• Perform hardware replacement and preventive maintenance.
• Install/upgrade OS, drivers and software applications.
• Monitor system health, performance and AI/GPU workloads.
• Collect logs and performance statistics for troubleshooting and reporting.Maintain daily health-check, incident and activity reports.
• Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.
• Ensure timely escalation and closure of critical incidents.
• Support RCA and corrective actions for recurring/critical issues.

Desired Candidate Profile

• Strong analytical and problem-solving skills.
• Good communication and customer-handling skills.
• Ability to work independently at customer locations.
• Willing to work in 24x7/shift/on-call support, as required.
• Experience in data center, HPC, AI/GPU or enterprise server environments preferred.