Technical Support Engineer

Five9; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Five9, located in Chennai District, Tamil Nadu, is seeking a Product Support Engineer to enhance customer experience through technical solutions. You will work night shifts from the office, employing omni channel communication skills and a commitment to customer care.

The ideal candidate will have over 2 years of experience in product support and proficiency in various technologies such as SQL, API, and Linux. Five9 is committed to creating a diverse and inclusive work environment, allowing employees to thrive while delivering excellent service.

Qualifications

• 2+ years of experience as a product support engineer.
• Understand omni channel communication technologies.
• Good listening and comprehension skills.
• Ability to consultatively work with the end customer.
• Experience in log analysis and troubleshooting.

Skills

Contact Center Outbound

API

Linux

SQL

AWS

Tools

Windows operating systems

MS SQL

IIS

REST APIs

Cisco UCCE

Amazon Connect

NICE inContact

Twilio

Avaya

Genesys

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Qualifications & Skills

• Understand omni channel communication technologies and their role in the contact center
• 2+ years of experience as a product support engineer
• Good listening and comprehension skills
• Quick on your feet while consultatively working with the end customer to implement the solution
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Windows operating systems, MS SQL, IIS
• Hands-on experience on log analysis and troubleshooting
• Familiarity with IP Networking, SQL, REST APIs, and Linux
• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
• Previousexperience with outbound contact center products is a plus.

Key Skills

• Contact Center Outbound
• API
• Linux
• SQL
• AWS

Shift: Night Shift

Work mode: Work from office

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.