Technical Support Engineer

Tranzeal; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Tranzeal in Bengaluru is seeking an experienced technical support specialist to help customers after purchase by diagnosing and resolving complex network security issues.

The role emphasizes expertise in Remote Access VPN, IPsec, PKI/SSL, authentication protocols, firewalls, and virtualization; familiarity with IDS/IPS and multi-factor authentication is valued.

Qualifications

• Experience with Remote Access VPN, IPsec, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS).
• Experience with Firewall Central Management Systems.
• Experience with multi-factor authentication security systems (tokens, certificates, CAC cards).
• Working knowledge of security services (IDS/IPS, firewalls).
• Strong ability to independently debug broad, complex networks with mixed media and protocols.

Skills

Remote Access VPN

IPsec

PKI & SSL

TCP/IP

Authentication Protocols (SAML, LDAP,R

Multi-factor authentication

IDS/IPS

Troubleshooting complex networks

Independent debugging

Tools

Firewall Central Management Systems

AWS

Azure

VMware

OpenStack

Windows

macOS

Cisco

Checkpoint

Fortinet

Job description

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it evolves. As threats and technology change, we stay in step to accomplish our mission.

• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, LDAP, RADIUS, etc.)
• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Virtualization experience is a plus (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus