Technical Support Engineer

Naukri E Hire Campaign; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Naukri E Hire Campaign is seeking an experienced Technical Support Specialist in Bengaluru to assist customers for SaaS IT services products. You will handle queries via phone, email, or chat, focusing on Salesforce CRM related issues and product quality improvements.

The role requires 2-4 years in technical support within IT services, strong Salesforce expertise, and excellent communication to explain technical details to non-technical stakeholders.

Qualifications

• 2-4 years of experience in technical support or similar role within an IT services or consulting environment.
• Strong understanding of Salesforce CRM system and its applications in BPO/Call Centre industry.
• Excellent communication skills with ability to articulate technical information clearly to non-technical stakeholders.

Responsibilities

• Provide technical support to customers via phone, email, or chat for SaaS products related to IT services and consulting.
• Troubleshoot issues with Salesforce CRM system, identifying root causes and implementing solutions in a timely manner.
• Collaborate with cross-functional teams to resolve complex customer complaints and improve overall product quality.
• Develop knowledge base articles and documentation for internal use by the team.

Skills

Technical support

Communication

Tools

Salesforce CRM

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for SaaS products related to IT services and consulting.
• Troubleshoot issues with Salesforce CRM system, identifying root causes and implementing solutions in a timely manner.
• Collaborate with cross-functional teams to resolve complex customer complaints and improve overall product quality.
• Develop knowledge base articles and documentation for internal use by the team.

Job Requirements :

• 2-4 years of experience in technical support or similar role within an IT services or consulting environment.
• Strong understanding of Salesforce CRM system and its applications in BPO/Call Centre industry.
• Excellent communication skills with ability to articulate technical information clearly to non-technical stakeholders.