Technical Support Engineer

Saviynt; Bengaluru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading identity security firm seeks a skilled professional to enhance customer satisfaction by troubleshooting issues and providing solutions. The ideal candidate has over 3 years of experience with IGA solutions and a strong understanding of Identity and Access Management (IAM). Responsibilities include communicating with customers, resolving incidents, and publishing technical documentation. Strong experience with IAM tools like Saviynt is essential, along with excellent communication skills.

Qualifications

• Minimum 3 years’ experience in implementing IGA solutions.
• Strong domain knowledge in Identity and Access Management (IAM).
• Hands-on experience configuring IAM tools.

Responsibilities

• Explain issues and solutions to end users.
• Troubleshoot customer-reported incidents.
• Publish knowledge articles and prepare technical documents.

Skills

Customer Communication

Troubleshooting Skills

Collaboration

Technical Writing

Customer Focus

Tools

Saviynt

Sailpoint

OIM

ISIM

Postman

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

WHAT YOU WILL BE DOING

• Customer Communication
• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
• Drive Customer Satisfaction through timely & quality communication
• Troubleshooting Skills
• Troubleshooting of customer reported incidents and system alerts
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
• Respond and resolve issues within agreed service levels
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Domain
• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
• KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
  

WHAT YOU BRING

• Minimum 3 years’ experience in implementing various IGA solutions
• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands‑on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database: Extensive experience in database operations & SQL
• Strong hands‑on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL