Technical Support Associate (Voice Process) | Instagram Account Management

InfoHive Solution; Hyderabad; On-site; INR 250,000 - 330,000; Full time

Benefits offered by this job

Work From Office (WFO)

Comprehensive Training Program (15–45+

Training 6–10 days based on learning

Salary: ₹2.5 LPA – ₹3.3 LPA (Based on

Job summary

InfoHive Solution is hiring for Technical Support Associate (Voice Process) to support customers while managing 1–2 Instagram business accounts. You will create posts using AI tools, publish content, monitor engagement, and coordinate with the marketing team.

Freshers welcome with strong English communication; basic Instagram knowledge and MS Office skills required. Work From Office in Hyderabad, with extensive training and performance incentives offered.

Qualifications

• Any Graduation.
• Female Candidates Only.
• Freshers and candidates with up to 2 years of experience are welcome.
• Excellent communication skills in English.
• Basic knowledge of Instagram and social media platforms.
• Familiarity with AI tools such as ChatGPT or Canva AI is an added advantage.
• Basic computer knowledge and MS Office skills.
• Good problem-solving and customer service skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound voice support professionally.
• Provide technical assistance and resolve customer queries.
• Manage 1–2 Instagram business accounts on a daily basis.
• Create high-quality social media posts using AI tools.
• Upload content, reels, stories, and promotional posts on Instagram.
• Monitor account performance and engagement metrics.
• Respond to messages and coordinate with the internal marketing team.
• Perform daily follow-ups and complete assigned tasks within deadlines.
• Maintain accurate records of customer interactions and daily activities.
• Ensure excellent customer satisfaction and service quality.
• Work collaboratively with team members and supervisors.
• Follow company policies, client guidelines, and standard operating procedures.

Skills

English communication

Freshers/Entry level

AI tools familiarity

MS Office

Customer service

Multitasking

Education

Any Graduation

Tools

ChatGPT

Canva AI

Job description

Position titleTechnical Support Associate (Voice Process) | Instagram Account ManagementDescriptionInfoHive Solution is looking for enthusiastic and tech-savvy female candidates to join our growing team as Technical Support Associates (Voice Process) with responsibilities in Instagram Account Management.In this role, you will provide voice-based customer support while managing 1–2 Instagram business accounts. You will create engaging social media content using AI-powered tools, publish posts, monitor account activity, and perform daily follow-ups to improve engagement and support marketing initiatives.This position is ideal for candidates who have excellent communication skills, basic technical knowledge, and an interest in social media management and AI-based content creation. Freshers with a willingness to learn are encouraged to apply.Responsibilities• Handle inbound and outbound voice support professionally. • Provide technical assistance and resolve customer queries. • Manage 1–2 Instagram business accounts on a daily basis. • Create high-quality social media posts using AI tools. • Upload content, reels, stories, and promotional posts on Instagram. • Monitor account performance and engagement metrics. • Respond to messages and coordinate with the internal marketing team. • Perform daily follow-ups and complete assigned tasks within deadlines. • Maintain accurate records of customer interactions and daily activities. • Ensure excellent customer satisfaction and service quality. • Work collaboratively with team members and supervisors. • Follow company policies, client guidelines, and standard operating procedures.Qualifications• Any Graduation. • Female Candidates Only. • Freshers and candidates with up to 2 years of experience are welcome. • Excellent communication skills in English. • Basic knowledge of Instagram and social media platforms. • Familiarity with AI tools such as ChatGPT or Canva AI is an added advantage. • Basic computer knowledge and MS Office skills. • Good problem-solving and customer service skills. • Ability to multitask and work in a fast-paced environment.Job Benefits• Work From Office (WFO). • Comprehensive Training Program (15–45 Days). • Training may be completed within 6–10 days based on learning ability and performance. • No stipend or payout during the training period. • Salary: ₹2.5 LPA – ₹3.3 LPA (Based on Performance). • Attractive Performance-Based Incentives. • Top performers can earn incentives that may significantly increase their total earnings. • Exciting Rewards including Domestic & International Trips, Team Events, Recognition Programs, and Performance Awards. • Career Growth Opportunities. • Professional Development & Skill Enhancement. • Friendly and Collaborative Work Environment.ContactsHR Email: [e-mail] Careers: [e-mail] Website: https://infohivesolution.com Work Mode: On-Sirte (Work From Office) HR Support Hours: Monday – Friday | 11 AM – 4 PM (IST) For recruitment-related queries, application status, or onboarding assistance, candidates may contact the HR team via email during business hours. Shortlisted candidates will receive further communication regarding assessments, interviews, and onboarding through their registered email address.Hiring organizationEmployment TypeFull-timeBeginning of employmentImmediate JoiningDuration of employmentFull-Time | PermanentIndustryInformation Technology | Technical Support | Digital Marketing | Customer SupportJob LocationOrbit by Aurobindo, Knowledge City, Raidurg, Hyderabad, Telangana, 500032, IndiaWorking Hours10:00 AM – 7:00 PM• Monday – Friday• Work From Office (WFO)• Additional hours may be required based on business needs.Base Salary₹2.5 LPA-₹3.3 LPA *Per year*Valid throughAugust 31, 2026