Technical Support Associate

ZS Associates (India) Pvt Ltd; Pune City; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

An international technology consulting firm is seeking a Technical Support Associate in Pune, India. The role involves managing IT assets, providing troubleshooting support, and maintaining effective relationships with users and vendors. Ideal candidates should have a bachelor's degree and relevant experience in IT support, customer service, and asset management. Flexibility with timings is essential.

Qualifications

• 1+ years of experience in IT support.
• A+ certification or Microsoft Certified Systems Administrator.
• Excellent verbal and written communication skills.

Responsibilities

• Manage IT hardware inventory effectively.
• Provide support for computer hardware and applications.
• Conduct internal and external IT inventory audits.

Skills

Asset management

Problem-solving

Communication

Customer service

Microsoft Office

ITIL knowledge

Teamwork

Education

Bachelor's degree

Tools

ServiceNow

MS Teams

VNC

SCCM

MDM tools

Job description

Overview

ZS IT Support teams are aligned with the company’s business strategy and operating model and aim to provide its 10,000+ employees and their clients the right tools and information for high performance. The IT team focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, business intelligence and database administration support along with a reliable 24x7 uninterrupted high-quality technology support services.

Technical Support Associate

We are seeking an experienced professional to join us as a Technical Support Associate in our Pune, India office.

What you’ll do

• Maintain IT assets through their complete lifecycle, ensuring accuracy and accountability at each stage
• Manage asset tracking tools such as CMDB and ServiceNow
• Handle IT hardware inventory including laptops, mobile devices, servers, routers, switches, and other data center equipment
• Utilize advanced Excel and MS Word skills to manage and track IT assets effectively; leverage asset management and project management tools
• Perform forecasting, vendor verification, negotiation, purchasing, commissioning, inventory management, repair, replacement, and decommissioning/disposal of IT assets with a focus on cost-effectiveness and service quality
• Conduct internal and external IT inventory audits to ensure compliance and data accuracy
• Oversee IT asset management for remote and global office locations
• Operate effectively in high-demand and challenging operational environments
• Apply knowledge of ITIL processes for proper decommissioning and disposal of IT assets
• Work with ticketing tools such as ServiceNow for tracking and resolving asset-related requests
• Install and configure computer hardware, operating systems, and applications as required
• Provide installation and support for printers, video conferencing equipment, and Zoom hardware setups
• Manage and maintain effective relationships with external partners to ensure ongoing service delivery and customer satisfaction
• Provide support for laptops, printers, and basic MS Teams phone support
• Installing and configuring computer hardware operating systems and applications: Win 11, MacBook, Office 365, Outlook, DLP, backup tools
• Technical Support tools / OS Imaging: VNC, VPN / SCCM
• Handling MS Teams telephony related issues
• Troubleshooting domain connectivity and Outlook related issues
• MacBook configuration, support
• Support for mobile devices - Android and iOS, proficiency in MDM tool
• Installing and support for printers, VC equipment, zoom equipment, board room setup
• Web conferencing applications support Zoom, Skype, WebEx, MS Teams
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Level 1 troubleshooting for LAN, wireless connectivity
• Supporting the roll-out of new applications and software
• Setting up new user accounts and profiles and dealing with password issues
• Handling File server and file share access and related issues
• Troubleshooting ZS application related issues
• Provide support for data center maintenance activity
• Monitoring email alerts and work with other teams to solve the problems
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management
• Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment inventories
• Rapidly establishing a good working relationship with users, vendors, and other professionals

What you’ll bring

• Bachelor's degree with 1+ years of experience
• A+ certification or Microsoft Certified Systems Administrator
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent leadership, communication and organizational skills
• Strong customer service skills
• Flexibility with work timings and shifts
• Excellent verbal and written communication skills
• Experience in weekend asset management activities and shipments