Technical Support - Application

Cipla; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Cipla Ltd in Pune, India, is seeking a skilled IT professional to manage User Access Management for GXP applications. You will ensure 100% IT readiness for regulatory audits and maintain strict security and SOP-compliant access controls across site laboratories.

Responsibilities include creating and managing user accounts, updating privilege groups, coordinating with vendors for issue resolution, and ensuring complete audit trails and data backup per schedule.

Qualifications

• University graduate, preferably in Computer Science or related discipline.
• 4–6 years of relevant experience in technical support for applications with focus on compliance and regulatory environments.
• Experience with IT systems validation and regulatory audits is a plus.

Responsibilities

• Create, modify, deactivate and unlock user accounts.
• Update privilege groups and assign privileges to groups.
• QA review of user management policy and audit trail review per SOPs with QA team.
• Ensure server data backup is performed per schedule and verify.
• Coordinate with vendors to resolve software issues and provide resolutions.
• Ensure documentation and validation of IT systems per procedures and regulatory requirements.
• Review User admin activity SOPs for GXP applications.
• Maintain security and desktop policy compliance and IT readiness for audits.

Skills

User Access Management

GXP Compliance

Audit Readiness

SOP Review

Vendor Coordination

Education

University degree in Computer Science or related discipline

Tools

Tiamo Software

MCP

Job description

Job Purpose

Maintain and administer User Access Management for GXP applications at the site, ensuring compliance with policies and procedures, supporting IT readiness for audits, and enabling business operations without disruption.

Division

Information Technology

Key Accountabilities (1/6)

• Work with Location IT Lead to support User Access Management for GXP, non-GXP applications
• Creation, Modification, deactivation and activation / unlocking of User Accounts
• Creation, updating the privilege groups and assigning the privileges to groups
• Be part of QA review of user management policy and Audit trail review as per defined SOP’s with QA team

Key Accountabilities (2/6)

• Ensuring that the Server data backup is performed as per the schedule and verifying the same
• Time synchronization activity related to instrument and Software
• Creation of New year data base for all the software and mounting of the same for site laboratories
• Archival and Deletion of Audit trail in Tiamo Software, MCP etc
• Coordinate with vendor in resolving the software issues and providing a resolution

Key Accountabilities (3/6)

• Ensure required documentation and validation of IT systems as per procedures and regulatory requirements
• Review and commenting on User admin activity related SOPs for various GXP applications
• Ensure systems are complied with required defined security and desktop policies
• Ensure IT compliance & support during internal, customer and regulatory audits

Major Challenges

Implementing and harmonising a new system, process or application across location units

Key Interactions (1/2)

Internal

All location function users and internal IT team

Key Interactions (2/2)

External

GXP System vendors for support and services

• External / Internal auditors as and when required

Dimensions (1/2)

• Ensuring 100% IT readiness for all regulatory, Customer and IT Audits
• Ensuring 100% compliance to Data Backup, Verification & Restoration for in scope GXP systems
• Maintain Strict compliance to User Access Management process for in scope GXP systems

Key Decisions (1/2)

Decisions

Maintenance for planned and unplanned system downtime

Key Decisions (2/2)

Recommendations

Provide technology proposals and vendors

Education Qualification

University graduate, preferably in Computer Science or related discipline.

Relevant Work Experience

4-6 years of relevant experience in technical support for applications, with a focus on compliance and regulatory environments.