Technical Support Analyst

The Cigna Group; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The Cigna Group in Bengaluru, India is seeking a Technical Support Analyst to join a global Production Support team. You will support a portfolio of applications primarily using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL, overseeing day‑to‑day production environments.

You will work in rotational shift patterns and participate in an on‑call schedule to ensure 24/7 coverage, collaborating with development teams and other stakeholders to resolve incidents efficiently.

Qualifications

• Strong experience with .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL.
• Expertise in frontend troubleshooting, backend and API debugging, and API testing using tools such as Postman.
• Experience with PowerShell and scripting.
• Proficient in production support, application management & support processes.

Responsibilities

• Provide application support for .NET and Java‑based applications.
• Participate in 24/7 production support and on‑call rotation.
• Monitor, triage, identify and remediate defects.
• Perform configuration updates, data fixes and ad‑hoc reporting requests.
• Manage incident, release and change management activities.
• Collaborate across interconnected teams to resolve customer‑impacting incidents.
• Support new web applications and backend services written using .NET technologies.
• Work with development teams to identify and implement defect remediation and support the release process.

Skills

.NET technologies (C#, ASP.NET, .NET C

Java/SQL

Frontend troubleshooting

API debugging & testing

PowerShell scripting

Tools

ServiceNow

Dynatrace

Splunk

AWS CloudWatch

Jira

OKTA

Confluence

Job description

Organisation

Cigna is a multinational organisation and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.

Role Title

Technical Support Analyst

Role Summary

You’ll be joining a global Production Support team based in India. The role involves supporting a portfolio of applications, portals and services primarily using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL, overseeing day‑to‑day activities of the production environments. The position requires flexibility to work in rotational shift patterns and participate in an on‑call support schedule to ensure 24/7 coverage.

Key Responsibilities

• Provide application support for .NET and Java‑based applications.
• Participate in 24/7 production support and on‑call rotation.
• Monitor, triage, identify and remediate defects.
• Perform configuration updates, data fixes and ad‑hoc reporting requests.
• Manage incident, release and change management activities.
• Collaborate across interconnected teams to resolve customer‑impacting incidents.
• Support new web applications and backend services written using .NET technologies.
• Work with development teams to identify and implement defect remediation and support the release process.

Candidate Profile

• Strong experience with .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL.
• Expertise in frontend troubleshooting, backend and API debugging, and API testing using tools such as Postman.
• Experience with PowerShell and scripting.
• Proficient in production support, application management & support processes.
• Background in insurance or financial services is advantageous.
• Strong communication skills and ability to work with both technical and non‑technical team members.
• Willingness to work rotating shifts and on‑call schedules.

Behavioural Skills

• Strong communication skills
• Self‑motivated
• Problem solver
• Autonomous
• Process minded
• Continuous improvement driven

Technical Skills & Experience

• .NET technologies (C#, ASP.NET, .NET Core) – debugging web and backend issues.
• SQL and Java knowledge.
• PowerShell and scripting knowledge.
• JavaScript/TypeScript for frontend troubleshooting.
• Troubleshooting production incidents.
• Incident management skills.
• Proven track record in day‑to‑day production support.
• Log analysis & monitoring.
• Handling authentication issues, OAuth, JWT and Okta.
• Strong analytical and troubleshooting skills.
• Maintains process and troubleshooting documentation for the team.

Tools

• ServiceNow
• Dynatrace, Splunk & AWS CloudWatch
• Jira
• OKTA
• Confluence