Technical Support

Danaher; Mumbai; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading filtration technology firm in Pune is seeking a Technical Support Specialist to provide expert support and recommendations to customers. You will collaborate cross-functionally and require a degree in Food Science or Mechanical Engineering along with 4-6 years of technical sales experience. Proficiency in English and either German or French is necessary. This on-site role is an excellent opportunity to make a meaningful impact in the industry.

Benefits

Comprehensive benefit programs

Opportunities for career growth

Qualifications

• Minimum 4-6 years’ experience in a technical environment or similar technical sales-based role.
• Proficient and fluent in English and German OR French language.
• Comprehensive understanding of processes, sales objectives, and sales tools.

Responsibilities

• Provide technical advice and product recommendations to customers.
• Select and size filters considering all technical requirements.
• Check/approve technical drawings and compile project-related documentation.

Skills

Technical problem-solving

Collaboration

Customer service

Technical advice

Communication

Education

B.E/B.Tech (Food Science, Mechanical or equivalent)

Tools

SAP

Sales Force

Power Bi

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies.

Learn about the Danaher Business System which makes everything possible.

Job Description

The Technical Support Specialist is responsible for delivering state-of-the-art technical support to customers. This includes:

• Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
• Providing expert guidance to internal associates.
• Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.

This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.

Responsibilities

• Give technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests related to base products
• Selecting and sizing filters considering all technical requirements for A/B accounts
• Directing inquiries and assignments of work to subcontractors
• Checking/approval of technical drawings and compiling project-related technical documentation in consultation with the Manager
• Solving straightforward technical problems and analyzing possible solutions using standard procedures

Requirements

• B.E/B.Tech (Food Science, Mechanical or equivalent)
• Minimum 4-6 years’ experience in a technical environment or proven experience in a similar technical sales-based role
• Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory
• Overall understanding of the supply-chain process
• Proficient and fluent in English and German OR French language

Nice to Have

• Highly developed customer first mind-set
• Excellent communication skills and being a team player

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.