Technical Specialist-Technical support

Philips International; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Philips International in Bengaluru is seeking a Technical Specialist-Technical support to install, support, and troubleshoot state-of-the-art MRI systems in the Development Test Environment. You will ensure safety, quality and performance, collaborating with Verification, Validation and Development teams in the SIV department.

The role requires strong electrical and mechanical installation skills, system integration, and root-cause analysis across hardware and software, with daily on-site

Qualifications

• Bachelor's degree in Biomedical, Electronics or Electrical Engineering with 5+ years in MRI systems or related tech.
• Strong diagnostics and troubleshooting across hardware and software.
• Experience with installation, testing, and calibration of MRI devices in R&D or service environments.

Responsibilities

• Installation and maintenance of MRI systems
• Hardware simulators for test configurations
• Implementing hardware prototypes in test bays and software/hardware labs
• Support R&D teams with interoperability settings of test environments
• Responsible for the technical status and safe operation of Test Bay
• Installation of high-power electrical components of a MR system
• Calibration and adjustments of the MR test configurations
• Baseline the performance of the MR test configurations
• Support analysis and debugging of problems reported with the MR test configurations
• Analysis of root causes of image quality problems (IQ), spikes and ghosts
• Determine root cause of scan aborts or other development related problems
• Analyzing performance problems, pro-actively involving when required
• Coach colleagues on various DTE related aspects
• Maintain extensive MR system knowledge over various configurations
• Time and cost-efficient control of the MR test configurations
• Daily management - planning and allocation and operations of MR test configurations
• Manage inbound and outbound logistics for MRI R&D systems including procurement and shipment coordination
• Manage asset inventory for the MR test configurations
• Participate in integration, test and verification phases of MR development projects
• Translate experience into proposals for improvement in MR-system and DTE processes
• The DTE engineer provides 2nd and 3rd level support
• Support in system verification and validation activities
• Support with customer demonstrations
• Support in advanced development activities
• Proactively monitoring technical aspects of the MRI systems in test bays
• Provide training for newly onboarded employees on MR safety and operations
• Managing access control

Skills

MRI systems

Field service

Hardware troubleshooting

Electrical installation

Education

Bachelor's degree in Biomedical Electronics or Electrical Engineering

Tools

LabVIEW

Job description

Job Title Technical Specialist-Technical support

In this role, you have the opportunity to As Technical Specialist-Technical support within the MRI R&D organization, you will be responsible for installing, supporting, maintaining, upgrading, and troubleshooting state-of-the-art MRI Systems within the Development Test Environment (DTE). The role plays a critical part in ensuring the availability, safety, quality, and performance of MRI systems used by Verification, validation and development teams at Bangalore. The position requires strong technical expertise in electrical and mechanical system installation, system integration, hardware and software configuration management, root-cause analysis, and stakeholder collaboration. You will contribute to MRI development projects by supporting integration, testing, verification activities, and continuous improvement initiatives. You are a part of The System Integration & Verification (SIV) department is part of the global MR R&D organization. Our primary responsibility is to ensure that complete and fully integrated MR products meet the requirements as defined in the Product Requirement Specifications. Based in Bangalore (India), Our team is working closely together with R&D departments as well as service and marketing department.

Your Role:

• Installation and maintenance of the MRI systems
• Hardware simulated machines for test configurations
• Implementing hardware prototypes in Test bays and software/hardware labs
• Support R&D teams with interoperability settings of test environments
• Responsible for the technical status and safe operation of Test Bay
• Installation of high-power electrical components of a MR system
• Ensure overall quality of the Test Bay by Calibration and adjustments of the MR test configurations
• Baseline the performance of the MR test configurations
• Support analysis and debugging of problems reported with the MR test configurations
• Analysis of root causes of image quality (IQ) problems, like spikes, ghosts and spurious signals
• Determine root cause of scan aborts or other development related problems
• Analyzing performance problems, pro-actively involving when required
• Coach colleagues on various DTE related aspects
• Maintain extensive MR system knowledge over various configurations
• Time and cost-efficient control of the MR test configurations
• Daily management - planning and allocation and operations of MR test configurations
• Manage inbound and outbound logistics for MRI R&D systems including procurement, shipment coordination, receipt and inspection of goods, and accurate documentation in configuration management tools to ensure material traceability and project support
• Manage asset inventory for the MR test configurations
• Participate in integration, test and verification phases of MR development projects
• Responsible for translating his experience and knowledge of our system in generating proposals for improvement in large areas of the MR-system, in supporting others and in improving our development and DTE development processes
• The DTE engineer gives 2nd and 3rd level support
• Support in system verification and validation activities
• Support with customer demonstrations
• Support in advanced development activities
• Proactively monitoring technical aspects of the MRI systems installed in test bays
• Provide training for newly onboarded employees on MR safety and operations
• Managing access control

You are the Right Fit If:

• Bachelor’s degree in Biomedical, Electronics, or Electrical Engineering, coupled with a minimum of 5 years of relevant experience in Field Service Engineering, Research & Development (R&D), or a related technical environment in MRI systems
• Results-driven, customer-focused professional with the ability to perform effectively under pressure and in challenging situations
• Strong organizational, problem-solving, and analytical skills
• Proven ability to diagnose and troubleshoot complex issues across hardware and software domains
• Hands-on experience in MRI service and maintenance, with valid MRI modality training
• Practical experience in managing and servicing MRI cryogenic systems
• Collaborative team player with a proactive, hands-on approach
• Strong presentation and influencing skills, with the ability to effectively communicate ideas and gain stakeholder alignment
• High attention to detail and a strong quality mindset in documentation and compliance
• Excellent verbal and written communication skills

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.undefinedOnsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This role is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights