Technical Specialist

Micropoint Computers; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Micropoint Computers in Mumbai is seeking a technical solutions consultant to understand customer requirements and business challenges through discussions, calls, and meetings. You will analyze requirements and recommend appropriate technical products or solutions, and prepare proposals, presentations, quotations, solution documents, and demonstrations.

You will coordinate with engineering and product teams to develop customized solutions, respond to technical queries, and assist negotiations

Responsibilities

• Understand customer requirements and business challenges through discussions, calls, and meetings.
• Analyze requirements and recommend appropriate technical products or solutions.
• Prepare technical proposals, presentations, quotations, solution documents, and product demonstrations.
• Conduct product demonstrations and explain technical features and benefits to customers.
• Coordinate with technical, engineering, and product teams to develop customized solutions.
• Respond to customer technical queries and provide appropriate solutions.
• Prepare solution architecture, scope of work, specifications, and other technical documentation.
• Conduct product comparisons and competitor analysis from a technical perspective.
• Assist the sales team during negotiations by providing technical clarification and solution details.
• Follow up with customers and ensure timely submission of technical proposals.
• Maintain knowledge of company products, services, technologies, and industry trends.
• Support the sales team from initial enquiry through technical closure and order confirmation.

Job description

Role & responsibilities

• Understand customer requirements and business challenges through discussions, calls, and meetings.
• Analyze requirements and recommend appropriate technical products or solutions.
• Prepare technical proposals, presentations, quotations, solution documents, and product demonstrations.
• Conduct product demonstrations and explain technical features and benefits to customers.
• Coordinate with technical, engineering, and product teams to develop customized solutions.
• Respond to customer technical queries and provide appropriate solutions.
• Prepare solution architecture, scope of work, specifications, and other technical documentation.
• Conduct product comparisons and competitor analysis from a technical perspective.
• Assist the sales team during negotiations by providing technical clarification and solution details.
• Follow up with customers and ensure timely submission of technical proposals.
• Maintain knowledge of company products, services, technologies, and industry trends.
• Support the sales team from initial enquiry through technical closure and order confirmation.