Technical Solutions Engineer – SaaS Integrations & APIs

BrightEdge; Hyderabad; Hybride; INR 900 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Hybrid work setup

Résumé du poste

BrightEdge India is seeking a technically strong, customer-oriented engineer to build, implement and troubleshoot integrations between our SaaS platform and customer systems.

You will work across APIs, authentication protocols and data formats to deliver reliable, production-ready integrations. This role suits someone who enjoys solving complex problems, understands how applications communicate, and can debug integration failures with customers and internal teams.

Qualifications

• Experience in technical implementation, API integrations or solutions engineering.
• Strong knowledge of REST, HTTP, JSON, XML, authentication, and web debugging.
• Bachelor's degree in a technical field and US/EU customer-facing exposure is a plus.

Responsabilités

• Design, implement and troubleshoot integrations between BrightEdge SaaS and customer systems.
• Work with REST APIs, SOAP, XML, JSON, webhooks and data exchange workflows.
• Configure and troubleshoot OAuth 2.0, SSO, SAML, API keys, and other auth mechanisms.
• Investigate API failures, payload mismatches, auth errors, timeouts and data sync issues.
• Support onboarding, technical implementation, testing and production go-live.
• Collaborate with Product, Engineering, Customer Success and customer IT teams to resolve challenges.
• Document integration workflows and troubleshooting procedures.

Connaissances

REST APIs

JSON/XML

OAuth 2.0

Customer-facing comms

Problem solving

Formation

Bachelor's degree in CS or equivalent

Outils

Postman

Swagger

Description du poste

Working hours

Aligned to US Eastern Time: 7:00 AM to 3:00 PM ET, which is 4:30 PM to 12:30 AM IST (April to November) or 5:30 PM to 1:30 AM IST (November to March). Occasional later calls with US Pacific customers.

3 to 8 years

About BrightEdge

BrightEdge is the global market leader in enterprise SEO. Its all-in-one platform helps the world's leading brands turn organic search into a core revenue channel, from deep technical analysis to research and recommendations to scaled reporting and automation.

BrightEdge became the first company in the SEO space to automate SEO, using AI and machine learning to put optimisation to work directly on customers' websites. BrightEdge is profitable, growing, and expanding globally, and we are now building our team in India.

About the Role

We are looking for a technically strong, customer-oriented engineer to build, implement and troubleshoot integrations between our SaaS platform and customer systems. You will work across APIs, authentication protocols, data formats and enterprise application environments to deliver reliable, production-ready integrations.

This role is ideal for someone who enjoys solving technical problems, understanding how different applications communicate, debugging integration failures, and working closely with customers and internal engineering teams.

What you'll do

• Design, implement and troubleshoot integrations between SaaS products and third-party applications.
• Work with REST APIs, SOAP services, XML, JSON, webhooks and data exchange workflows.
• Configure and troubleshoot OAuth 2.0, SSO, SAML, API keys and other authentication mechanisms.
• Investigate API failures, payload mismatches, authentication errors, timeouts and data synchronization problems.
• Support customer onboarding, technical implementation, testing and production go-live.
• Collaborate with Product, Engineering, Customer Success and customer IT teams to resolve complex technical challenges.
• Document integration workflows, technical solutions and troubleshooting procedures.

What we're looking for

• Experience in technical implementation, API integrations, software engineering, product support or solutions engineering within a technology or SaaS environment.
• Hands-on experience consuming or integrating APIs.
• Working knowledge of REST, HTTP, JSON, XML, authentication and web debugging.
• Experience with Postman, Swagger or similar API testing tools.
• Ability to investigate technical issues independently and explain solutions clearly.
• Strong problem-solving, communication and customer-facing skills.

Good to have

• Exposure to CRM, marketing automation, customer engagement, analytics or other B2B SaaS products.
• Experience working with customer engineering, implementation, technical support or solutions teams.

Who should apply?

• Engineers who have personally implemented integrations, worked with APIs, debugged real customer issues and collaborated with product engineering teams—even if their current title is Software Engineer, Product Support Engineer, Implementation Engineer or Technical Solutions Engineer.

What Success Looks Like

• Brightedge is live on each customer's website within 45 days of the deal closing.
• You comfortably handle at least 15 deployments in parallel without compromising process.
• You follow the deployment process 100% of the time, including Salesforce hygiene.
• You answer customer questions within one business day and act with a sense of urgency.
• You do what you say you will do, internally and externally.
• You learn the playbook quickly and use coaching and feedback to improve.
• You meet your quarterly MBOs.

What You Bring

Required

• 3 to 8 years of experience in web development combined with customer-facing roles (US or European customers preferred).
• Solid understanding of at least one major programming language such as PHP, Ruby on Rails, ASP.NET, Python, Java or C++.
• Experience implementing websites or e-commerce sites for multiple customers at the same time.
• Experience leading customer calls and working with technical stakeholders from web developers to IT executives.
• Excellent communication and presentation skills.
• A bachelor's degree (BE, B.Tech, B.Sc or similar, any discipline).
• Ability to work US Eastern Time hours.
• Experience with SEO or digital marketing.
• Background in a SaaS, platform or martech company.
• Experience with multiple CMS platforms and website migrations.
• Experience in a startup or early-stage environment.

Who Will Thrive Here

• A self-starter with a can-do mindset who wants to help build a new team.
• Comfortable with ambiguity and change, able to work in a mix of structured and unstructured settings, and able to pivot.
• Process driven and coachable, willing to adopt the BrightEdge playbook and take feedback.
• Proactive problem solver who acts with urgency and keeps a positive, professional demeanour with customers.
• Accountable and organised, able to prioritise many things at once.

This is an early-stage environment in India. Some people will find that exciting, and some will find it demanding. Either is fine; we want you to choose the role with open eyes.

Why Join BrightEdge

• Be among the first hires on a new India team, with direct impact on how it is built and a variety of career paths as it grows.
• Work with leading global brands across many industries and gain deep experience integrating a wide range of CMS platforms and websites.
• Work on technology that uses AI and machine learning to automate SEO, with a strong first-mover advantage.
• Join a profitable, market-leading company with strong leadership, a clear vision and plans for global expansion.
• A supportive culture where we work hard, have fun and care about our people, even in a hybrid setup.

BrightEdge is an equal opportunity employer. We welcome applicants of all backgrounds and make hiring decisions based on skills, experience and potential.