Senior Implementation Specialist

BrightEdge; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

BrightEdge is seeking a Senior Site Agent Implementation Specialist to lead end-to-end deployments, optimization, and long-term success of Site Agent across Enterprise and Mid-Market customers. You will own technical delivery from discovery to go-live, coordinating with Success, Sales, Product, and Engineering to maximize adoption and value while mentoring teammates and scaling deployments globally.

Regular coverage hours align with US EST/PST time zones as part of the role.

Qualifications

• 5+ years in technical customer success, professional services, or SEO tech.
• Experience managing Enterprise customer relationships.
• Strong project and program management experience.
• Excellent executive communication and presentation skills.
• Experience coordinating multiple concurrent customer implementations.
• Experience documenting work in Salesforce or similar CRM systems.

Responsibilities

• Own and manage a portfolio of Site Agent customer accounts across New Logo and Existing Customer business.
• Take accountability for customer health, adoption, satisfaction, and retention.
• Conduct regular customer touchpoints and quarterly business/performance reviews.
• Identify optimization opportunities and recommend SEO best practices.
• Coordinate with Success, Sales, Product, Engineering on renewals and expansion.
• Lead end-to-end Site Agent implementations from kickoff through production deployment.

Skills

Customer success

Executive communication

Project management

Enterprise relationships

Troubleshooting

Salesforce CRM

Tools

Server-side SDKs

Sidecar deployments

REST APIs

Regex

CMS platforms

React

Job description

Reports to - Senior Manager, Implementations, Brightedge

BrightEdge is seeking an experienced Site Agent Implementation Specialist (Senior) to lead the implementation, optimization, and long-term success of Site Agent, one of BrightEdge's most strategic automation products. This role combines deep technical implementation expertise with customer relationship management and program ownership to deliver exceptional customer outcomes across Enterprise and Mid-Market accounts.

As the primary technical owner for a portfolio of Site Agent customers, you will manage implementations from technical discovery through go-live and ongoing performance optimization. You'll serve as a trusted advisor to customers while partnering closely with Customer Success, Sales, Product, Engineering, and Professional Services to maximize adoption, retention, and business value.

In addition to managing your own portfolio, you will help scale Site Agent across BrightEdge's customer base by leading new deployments, supporting strategic renewals, mentoring teammates, and contributing to product innovation.

Mandatory Requirement:

This role requires regular customer-facing coverage during U.S. Eastern Standard Time (EST) and Pacific Standard Time (PST) business hours. Candidates must be able to consistently support customers across these time zones as part of their regular working schedule.

What You'll Do

• Own and manage a portfolio of Site Agent customer accounts across both New Logo and Existing Customer business.
• Take accountability for customer health, adoption, satisfaction, and retention.
• Conduct regular customer touchpoints and quarterly business/performance reviews.
• Identify optimization opportunities and recommend SEO best practices to improve customer outcomes.
• Partner with Customer Success Managers and Strategic Account Managers on renewal and expansion strategies.

Implementation & Technical Delivery

• Lead end-to-end Site Agent implementations from kickoff through production deployment.
• Drive implementation workstreams involving:
• Server-side SDK implementations
• Sidecar and custom deployment models
• Coordinate technical discovery sessions with customers.
• Manage implementation timelines, milestones, risks, and stakeholder communication.
• Ensure successful production launches and post-launch validation.

Platform Configuration & Optimization

Configure and maintain Site Agent including:

• Profiles
• Source and target rules
• Priority ordering
• Anchor text logic
• Regex configuration
• Language settings
• Page and link caps
• Additional domains

Maintain high configuration accuracy, recognizing that every change is reflected on customer-facing websites.

Technical Troubleshooting

• Diagnose implementation and production issues using:
• Crawl data
• Site Agent Admin Panel
• Debug tools
• Regex validator
• Resolve implementation issues independently whenever possible.
• Escalate complex engineering issues with detailed technical documentation.
• Coordinate resolution of "AP Down" customer accounts and restore production health.

Customer Success & Strategic Consulting

• Conduct Quarterly Site Agent Performance Reviews.
• Review implementation health and KPIs.
• Deliver SEO recommendations based on customer performance.
• Reinforce the value of Site Agent automation, especially during periods of flat or declining performance.
• Support executive customer presentations including QBRs and EBRs.

Cross-Functional Partnership

Collaborate closely with:

• Customer Success Managers
• Strategic Account Managers
• Professional Services
• Product Management

Support:

• Strategic renewals
• Technical discovery
• Executive customer presentations
• Support rollout of new Site Agent capabilities including AP Schema and Site Agent for Mobile.
• Deploy Site Agent across new Enterprise and Mid-Market customers.
• Participate in product feedback sessions with Engineering.
• Contribute to implementation playbooks and best practices.
• Share customer insights to influence future product direction.
• Share troubleshooting knowledge and implementation best practices.
• Support onboarding and cross-training initiatives.

Required Qualifications

• 5+ years of experience in Technical Customer Success, Professional Services, Technical Implementation, Solutions Consulting, or SEO technology.
• Experience managing Enterprise customer relationships.
• Strong project and program management experience.
• Excellent executive communication and presentation skills.
• Experience managing multiple concurrent customer implementations.
• Strong analytical and troubleshooting capabilities.
• Experience documenting work in Salesforce or similar CRM systems.

Preferred Technical Experience

Experience with one or more of the following:

• Server-side implementations
• SDK integrations
• REST APIs
• Regular Expressions (Regex)
• CMS platforms (Sitecore, Shopify, WordPress, Adobe Experience Manager, etc.)
• React and modern web frameworks

SEO Knowledge

Working knowledge of:

• Internal linking
• Technical SEO
• On-page optimization
• Structured Data / Schema
• Search engine indexing

What Makes You Successful

You are someone who:

• Thrives in customer-facing technical environments.
• Balances technical depth with relationship management.
• Pays exceptional attention to detail.
• Can confidently present to technical and executive stakeholders.
• Communicates clearly across technical and non-technical audiences.
• Takes ownership from implementation through long-term customer success.
• Enjoys solving complex technical problems.
• Can manage multiple high-priority initiatives simultaneously.
• Brings a continuous improvement mindset and enjoys mentoring others.