Technical Solutions Engineer - 2

Barracuda; Bengaluru Urban; On-site; INR 300,000 - 500,000; Full time

Job summary

Barracuda is seeking motivated computer and networking technicians for an entry-level position in Bengaluru. You will provide global support for networking and security products in a 24/7 environment. Responsibilities include troubleshooting customer issues through various mediums and documenting product bugs.

The ideal candidate has a Bachelor's degree in Computer Science, experience in network firewall and web application technologies, and strong customer focus. Join us for a chance to grow your skills and career in a supportive team.

Qualifications

• At least 1 year of experience in the network firewall domain or email security.
• Excellent understanding of TCP/IP and UDP.
• Very good knowledge of L7 protocols such as HTTP, HTTPS, and SMTP.
• Good Linux and Microsoft server knowledge.
• Basic knowledge of OWASP top 10 attacks.

Responsibilities

• Provide superior customer support on Barracuda products.
• Interface with customers to solve issues using various applications.
• Develop skills in network and security products through ongoing training.
• Document product bugs and issues.

Skills

Network firewall domain

Web application technologies

TCP/IP and UDP

HTTP, HTTPS, FTP, SMTP, POP3

Linux server knowledge

OWASP top 10 attacks

Debugging applications

Backup technologies

CCNA or CCNP certification

Bachelor’s Degree in Computer Science

Education

Bachelor's Degree in Engineering or Computer Science

Job description

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality global support of our superb networking and security products in 24/7 environment. This role will be an entry-level front‑line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.

What You’ll Be Working

• Providing superior customer support on our home‑grown products.
• Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup.
• Develop your skills in network and security products through ongoing training.
• Document, elevate and follow through with product bugs and/or issues.
• Debug the issue and provide a solution. If not resolved, raise a ticket to the next level.

What You Bring To The Role

• Should have at least 1 year of experience in network firewall domain, web application and load‑balancing technologies, or exchange/email security and web filter domain.
• Excellent understanding of TCP/IP and UDP.
• Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP, and POP3.
• Should have good Linux and Microsoft server knowledge.
• Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges.
• Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler.
• Good understanding of SMTP and POP3 protocols.
• Good understanding of various backup technologies.
• CCNA or CCNP certification preferred.
• Bachelor’s Degree in engineering, Computer Science.
• Ability to work in a 24/7 environment with rotating shifts.
• Strong analytical and troubleshooting skills.
• Strong customer focus and solid written and verbal communication skills.
• Positive attitude with a willingness to learn.

What You’ll Get From Us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.