Technical Services Engineer Representative

NextGenEnergyJobs; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure is seeking a Technical Services Engineer Representative to troubleshoot and resolve customer issues across hardware, software, and environmental factors within our Product lines. You will perform upgrades, manage RMA dispatch, and contribute to a proactive knowledge base.

You will engage with Support, Engineering, and field teams, work from our Bangalore office, and participate in rotating weekend/on-call support. A growth mindset and strong communication are essential.

Qualifications

• Hands-on experience in customer facing roles and/or technical support environments.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Solid technical aptitude with attention to detail and problem solving abilities.
• Ability to take initiative and work independently and within a team.
• Strong organizational and time management skills to handle multiple priorities.
• Growth mindset with a desire to learn and adapt in a dynamic environment.

Responsibilities

• Troubleshoot customer issues across hardware, software, and environmental factors within our Product lines.
• Perform implementation work such as Software and Hardware upgrades and RMA dispatch.
• Own, troubleshoot, and resolve customer technical issues across all severity levels.
• Create and maintain knowledge base (KB) articles and FAQs for internal and customer use.
• Manage multiple support cases and priorities in a fast-paced environment.
• Collaborate with Support, Engineering, and field teams to drive resolutions.
• Take part in weekend, public holidays, and on-call rotations as required.
• Contribute to a positive team culture and maintain customer-first mindset.

Skills

Customer support

Technical aptitude

Communication skills

Team collaboration

Problem solving

Time management

Education

Bachelor’s degree in Computer Science or related technical field

Job description

Technical Services Engineer Representative

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Key Responsibilities

• As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.
• Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.
• Proactively understand customer requirements and expectations to deliver effective solutions.
• Communicate with customers in a clear, concise, and professional manner across all interactions.
• Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use.
• Manage multiple support cases and priorities simultaneously in a fast paced environment.
• Act as a customer advocate by driving issues internally and representing the company externally.
• Collaborate within a team environment, contributing to shared goals while continuously learning and growing.
• Participate in weekend, public holiday, and on call support rotations as required.
• Contribute to a positive team culture and bring enthusiasm to your work.
• Work primarily from the Bangalore office in alignment with company policies, unless on approved leave, travel, or remote exceptions.

Requirements

• Hands on experience in customer facing roles and/or technical support environments.
• Workdays include weekends, with an expectation to adapt to rotational shift schedules within a 24/7 support environment.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Solid technical aptitude with attention to detail and problem solving abilities.
• Ability to take initiative and work both independently and collaboratively within a team.
• Strong organizational and time management skills to handle multiple priorities effectively.
• A growth mindset with a desire to learn, improve, and adapt in a dynamic environment.
• Bachelor’s degree in Computer Science or a related technical field.