Technical Service Representative

Vrhr Solutions; Indore District, Gurugram District, Chennai District; On-site; INR 480,000 - 600,000; Full time

Job summary

Vrhr Solutions is hiring for a Technical Support role, OFFICE-BASED only, across Chennai, Indore and Gurgaon. You will handle 24/7 product troubleshooting, manage support tickets, and apply ITIL practices with cloud platforms (AWS, Azure and Google Cloud).

The ideal candidate has 6+ months in infra/storage/service desk, strong English communication, and excellent typing abilities. Night shifts and weekend work are required, with a 5-day workweek and rotational offs.

Qualifications

• 6+ months of experience in Infra, Storage and Service Desk.
• B2 proficiency in English (CEFR).
• Strong chat and typing skills.
• Willingness to work in a 24/7 environment including nights and weekends.

Responsibilities

• Technical Troubleshooting: handling product issues and complex technical problems.
• Ticket Management: efficiently creating and resolving support tickets.
• Cloud & Tools: applying knowledge of ITIL, ticketing tools and cloud platforms (AWS, Azure, GCP).

Skills

B2 proficiency

Verbal and written communication

Technical literacy

Infra, Storage, Service Desk exp

Core tech support projects

Tools

Ticketing tools

ITIL

AWS

Azure

Google Cloud

Job description

WORK FROM OFFICE ONLY

Technical support

This role is designed for individuals with a strong background in infrastructure and cloud services who can thrive in a 24/7 fast-paced environment.

Key Details

• Locations: Chennai / Indore / Gurgaon
• Salary: Up to 6 Lakhs LPA
• Work Schedule: 5 days working with 2 days rotational off
• Shift Requirement: Must be comfortable with a 24/7 environment, including night shifts and weekends.

Mandatory Skills & Qualifications

• Language Proficiency: B2 Proficiency (Common European Framework of Reference for Languages).
• Communication: Excellent verbal and written communication skills.
• Technical Literacy: Strong chat and typing skills.
• Experience: Minimum 6+ months of experience in Infra, Storage, and Service Desk.
• Proven experience in core tech support projects.

Core Responsibilities

• Technical Troubleshooting: Handling product troubleshooting and resolving complex technical issues.
• Ticket Management: Managing and resolving support tickets efficiently.
• Cloud & Tools: Applying knowledge of ticketing tools, ITIL frameworks, and cloud platforms (AWS, Azure, and Google Cloud).