Technical Service Officer

ACS India Private limited; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking an experienced industrial coatings specialist to provide technical support to OEM customers, driving product development and process improvements on customer lines. You will coordinate trials, establish new product approvals, and monitor data across sales, paint consumption, and training.

The role requires 5–7 years in industrial coatings, strong customer-facing skills, and the ability to manage multiple projects with cross-functional teams across regions, including frequent

Qualifications

• Graduate degree in Chemical Engineering, Paint Technology, or PG in Chemistry.
• 5–7 years of experience in Industrial coating industry with a mix of technical, process and commercial roles.
• Willingness to travel extensively and lead multi-functional teams.

Responsibilities

• Develop sustainable relationships with OEM customers at multiple levels.
• Provide technical service to Key OEM accounts.
• Coordinate and monitor OEM-related projects and trials.
• Organize trainings and audits at Tier-1 vendors of OEM.
• Develop and implement processes on customer lines and new product approvals.

Skills

Customer influence

Customer relationships

Communication skills

Presentation skills

SalesForce.com

Information databases

Teamwork

Project management

Data-driven decisions

Cross-functional leadership

Travel readiness

Education

Chemical Engineering

Paint Technology

Postgraduate Chemistry

Tools

MS Office

Job description

Objective

Provide technical expertise to Industrial OEM customers especially in the field of Farm Equipment manufacturing in support of Axalta’s high bake / low bake coatings portfolio. This will include the development and application of products, processing techniques, and the resolution of complex online problems. Establish new products in the market. Customer facing role by proper coordination of the activities with other functions (Technology, Marketing, Sales, Operations & Supply Chain) and other business units in support of program/product strategies.

Essential Functions

• Development of sustainable relationships at different levels of OEM customer.
• Providing technical service to the Key OEM accounts
• Implementation / Monitoring / Coordination of OEM related projects.
• Conducting trials and establishing new products on customer line with the help of Technology team.
• Adding New Product approvals at OEM
• Monitoring and reporting the data for Sales, Paint consumption, & training internally and to OEM’s
• Process implementation & standardization at customer’s line.
• Conducting / organizing various Trainings & audits at various Tier-1 vendors of OEM.
• Handling trouble shooting activities related to product & Colors.
• Developing Standard operating processes on customer line.

Qualifications

• Graduate degree in Chemical Engineering/ Paint Technology/PG in Chemistry.
• Adept at working in a multi-cultural environment.
• Experience working in a global environment a plus.
• Knowledge of paint formulation and Paint application processes.
• Must possess at least 5-7 years of experience in Industrial coating industry with proven track record to include a combination of technical, process and commercial roles.
• Experience working in an R&D environment and bringing new products to market is highly preferred.
• Ability to influence customers and establish strong customer relationships.
• Capable of managing multiple projects and tasks simultaneously and leading multi-functional teams without direct control.
• Proven problem-solving and analytical skills with data-based decision-making capability.
• Ability to understand customer needs and translate them into product offerings / solutions.
• Strong communication skills along with Proficiency in MS Office is a must with presentation skill.
• Experience using SalesForce.com and information databases a plus.
• Ability to collaborate and build teamwork is essential.
• Ability to travel extensively based on need.

Our Company

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This is an active opening for which we are recruiting to fill immediately.

Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.