Technical Project Manager – Cloud Managed Services

Ankercloud; Coimbatore District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Ankercloud is seeking a Technical Project Manager to lead the delivery of Cloud Managed Services. You will bridge customers and technical teams to ensure reliable multi-cloud operations and customer success.

The role emphasizes incident leadership, SLA governance, and continuous improvement across monitoring, automation, and runbooks, with a focus on AWS and Google Cloud environments.

Qualifications

• 5+ years of Technical Project Management or IT Service Delivery experience.
• Strong understanding of AWS and/or Google Cloud infra.
• Hands-on familiarity with monitoring and incident management tools.
• Excellent stakeholder management and communication skills.
• Experience with 24x7 production support and change management.

Responsibilities

• Own the operational delivery of managed cloud services across AWS and Google Cloud.
• Lead incident bridges and drive RCA and blameless post-incident reviews.
• Coordinate change management, maintenance windows, and service transitions.
• Monitor SLA performance and present regular operational reviews to customers.
• Mentor teams and develop reusable delivery playbooks and runbooks.

Skills

Technical PM

Cloud Operations

SRE

Incident Management

Stakeholder Mgmt

Tools

CloudWatch

Datadog

Grafana

PagerDuty

Job description

Technical Project Manager – Cloud Managed Services

Coimbatore North, India | Posted on 06/10/2026

Ankercloud is a cloud consulting company that specializes in helping businesses maximize their use of public cloud platforms like AWS and Google Cloud. Our services cover a wide range of cloud solutions, including cloud operations (CloudOps), cost optimization, security, and compliance. We offer AI/ML solutions, with a focus on generative AI, predictive maintenance, and demand forecasting. Additionally, Ankercloud supports the transformation of traditional software into SaaS-based solutions, making it easier for companies to scale and innovate using cloud infrastructure.

We are scaled up from a Small to Medium phase business, We are currently expanding across several locations Globally and one of our recent launches is in the USA.

We cater to small, medium, and large enterprise businesses. Some of our clients include those in manufacturing, fin-tech, retail, healthcare and ed-tech.

We specialize in offering AWS solutions in Big data, Cloud and ML and Artificial intelligence. We have partnered with AWS, Google Cloud and Microsoft Azure.

Job Description

Technical Project Manager – Cloud Managed Services

Location: Coimbatore Mode: Work from Office Type: Full-time

About Ankercloud

Ankercloud is a global technology consulting and implementation partner that helps ambitious companies turn bold ideas into real products using cloud, data, AI/ML, and security. Ankercloud is a Premier Tier Partner for both AWS and Google Cloud, with teams serving customers across regions and industries.

Our Cloud Managed Services practice supports mission-critical environments through proactive operations, Site Reliability Engineering (SRE), cloud governance, automation, and 24x7 support.

We help customers maximize cloud reliability, security, performance, and operational excellence while enabling them to focus on innovation and business growth.

Role Overview

Ankercloud is hiring a Technical Project Manager to lead the delivery and operations of our Cloud Managed Services portfolio. This role is ideal for someone who can effectively bridge the gap between customers and technical teams while driving operational excellence across complex cloud environments.

The role sits at the intersection of project management, cloud operations, service delivery, and customer success. It requires strong technical understanding, operational discipline, and the ability to manage incidents, govern SLAs, coordinate cross-functional teams, and build long-term customer relationships.

This is not a coordination-only role. You are expected to understand the technical landscape, confidently lead major incident bridges, collaborate with SRE and cloud engineering teams, and ensure that customer expectations are consistently exceeded.

What You Will Do

Lead Managed Services Delivery

• Own the operational delivery of managed cloud services across AWS and Google Cloud
• Partner with Site Reliability Engineers, Cloud Architects, Security teams, and DevOps engineers to ensure stable and efficient customer operations
• Manage service transitions, customer onboarding activities, operational readiness, and
• Coordinate change management activities, maintenance windows, and planned infrastructure updates with internal teams and customers
• Act as the primary operational point of contact during P1 and P2 incidents, ensuring timely communication and effective resolution
• Lead incident triage, escalation management, and stakeholder coordination while minimizing business impact
• Drive Root Cause Analysis (RCA) processes and facilitate blameless post-incident reviews
• Maintain and continuously improve escalation frameworks, operational runbooks, and

Govern Service Performance

• Own SLA tracking and reporting across managed services accounts, including uptime, MTTR, MTTD, ticket resolution times, and operational KPIs
• Conduct regular service reviews with customers, presenting operational metrics, improvement initiatives, and future roadmaps
• Identify potential SLA risks proactively and collaborate with technical teams to implement corrective actions before customer impact occurs
• Ensure compliance with operational standards, governance frameworks, and service delivery best practices

Partner with Customers

• Build trusted relationships with customer stakeholders through consistent communication
• Translate technical activities and infrastructure decisions into clear, business-focused updates for non-technical audiences
• Serve as the senior operational representative for managed services customers
• Work closely with Sales and Customer Success teams to support renewals, account growth, and long-term customer satisfaction

Raise the Bar

• Drive continuous improvement initiatives across monitoring, alerting, automation, and operational workflows
• Partner with SRE teams to reduce recurring incidents through infrastructure hardening and process optimization
• Contribute reusable operational playbooks, service templates, and delivery frameworks
• Mentor team members and establish best practices for incident management and service governance
• Stay current with evolving cloud technologies, SRE methodologies, and managed services trends

Who You Are

• 5+ years of experience in Technical Project Management, IT Service Delivery, Cloud Operations, or Managed Services environments
• Strong understanding of AWS and/or Google Cloud infrastructure
• Solid knowledge of SRE concepts including SLIs, SLOs, SLAs, MTTR, and MTTD
• Hands-on familiarity with CloudWatch, Datadog, Grafana, PagerDuty, or similar tools
• Experience managing incident response and change management in 24x7 production
• Strong customer-facing communication and stakeholder management skills
• Excellent organizational skills and a proactive problem-solving mindset

Nice to Have

• AWS or Google Cloud certifications
• ITIL Foundation, PMP, or equivalent certifications
• Previous experience as a SysAdmin, Cloud Engineer, DevOps Engineer, or SRE
• Experience with Jira Service Management, ServiceNow, or Freshservice
• Background in consulting or customer-facing technology delivery organizations

What Should Excite You

• Work with a diverse portfolio of global customers operating mission-critical cloud
• Exposure to modern AWS and Google Cloud ecosystems
• A role with significant ownership and visibility
• The opportunity to shape and scale Ankercloud's Cloud Managed Services practice
• A collaborative environment focused on learning and innovation