Technical Project Manager

Brahma AI; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Brahma AI is seeking an experienced Program Manager to lead end-to-end delivery of enterprise customer programs. You will plan, govern and execute initiatives from inception through go-live and post-implementation support, ensuring adherence to budget, scope and quality standards.

You will drive Agile delivery, coordinate across Product, Engineering, QA, DevOps, Support, Sales and Customer Success, and manage executive stakeholder relationships.

Qualifications

• 610 years of experience in Program Management / Project Management.
• Experience managing large enterprise customer programs and senior stakeholders.
• Strong governance, delivery management and commercial commitments.
• Proven cross-functional leadership and complex technology implementations.
• Experience with budgets, resource planning, revenue tracking and delivery reporting.
• Hands-on with Jira, Confluence, MS Project, Smartsheet or similar tools.
• Excellent communication, presentation, negotiation and problem-solving skills.

Responsibilities

• Own end-to-end delivery of strategic customer programs from planning to go-live and support.
• Define program plans, milestones, timelines, resources, and governance.
• Ensure on-time, on-scope and quality delivery within budgets.
• Drive Agile practices, release planning and continuous improvement.
• Act as primary contact for enterprise customers and senior stakeholders.
• Maintain executive-level relationships and governance reviews.
• Identify opportunities to expand scope and revenue with Sales and CS.
• Collaborate with Product, Engineering, QA, DevOps, Support, Sales and CS.
• Establish governance, reporting dashboards and risk management.
• Monitor CSAT, NPS and drive continuous improvement in delivery.

Skills

Program management

Stakeholder management

Delivery governance

Agile delivery

Communication

Negotiation

Education

BE / B.Tech in Computer Science or related

MBA (preferred)

PMI/PRINCE2/Scrum Master/Agile certs (added advantage)

Tools

Jira

Confluence

MS Project

Smartsheet

Job description

Key Responsibilities

1. Program & Delivery Management

• Own end-to-end delivery of strategic customer programs, from initial planning and execution through go-live and post-implementation support (hypercare).
• Define program plans, delivery milestones, timelines, resource requirements and governance structures.
• Ensure projects are delivered within agreed timelines, budgets, scope and quality standards.
• Drive Agile delivery practices, release planning and continuous improvement.

2. Customer & Stakeholder Management

• Act as the primary point of contact for enterprise customers and senior stakeholders.
• Build and maintain strong executive-level customer relationships.
• Manage customer expectations, conduct regular governance reviews and provide timely updates on program progress.
• Handle customer escalations and proactively resolve issues to ensure customer satisfaction.

3. Commercial & Revenue Management

• Ensure delivery commitments, contractual obligations and commercial milestones are achieved.
• Monitor program budgets, resource utilization, costs and revenue realization.
• Identify opportunities for revenue growth through change requests, scope expansion and upselling in collaboration with Sales and Customer Success teams.

4. Cross-functional Team Collaboration

• Work closely with Product, Engineering, QA, DevOps, Support, Sales and Customer Success teams.
• Ensure alignment between customer requirements, technical solutions and business objectives.
• Drive accountability and coordination across teams to ensure successful program execution.

5. Governance, Reporting & Risk Management

• Establish program governance frameworks, reporting mechanisms, and performance dashboards.
• Track key program metrics, delivery KPIs, budgets, utilization and customer satisfaction.
• Identify and mitigate program risks, dependencies and delivery challenges.
• Prepare and present regular program updates and executive-level reports.

6. Customer Success & Continuous Improvement

• Drive customer satisfaction, product adoption, retention and long-term customer success.
• Monitor customer feedback, CSAT and Net Promoter Score (NPS).
• Identify opportunities to improve delivery processes, operational efficiency and customer experience.

Required Qualifications & Experience

• 610 years of experience in Program Management / Project Management, preferably in enterprise software, SaaS or technology-driven organizations.
• Experience managing large enterprise customer programs and senior-level stakeholders.
• Strong understanding of program governance, delivery management and commercial commitments.
• Proven experience in managing cross-functional teams and complex technology implementations.
• Experience in budget management, resource planning, revenue tracking and delivery reporting.
• Hands-on experience with Jira, Confluence, MS Project, Smartsheet or similar project management tools.
• Excellent communication, presentation, negotiation and problem-solving skills.

Preferred Industry Experience

• Prior experience in Media & Entertainment, OTT, Broadcasting or Media Technology is highly preferred.
• Exposure to Media Asset Management (MAM), Digital Asset Management (DAM) or enterprise media workflow solutions is an added advantage.
• Experience working with global enterprise customers is preferred.

Educational Qualifications

• BE / B.Tech in Computer Science, Engineering or a related discipline.
• MBA is preferred but not mandatory.
• PMP, PRINCE2, Scrum Master or Agile certifications will be an added advantage.