Technical Program Operations Manager

Definitive Healthcare; Bengaluru; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Analytical Wizards, part of the Definitive Healthcare family, seeks a Technical Program Operations Manager in India to own governance, administration, automation, and optimization of the TPM tool ecosystem (Jira, Confluence, Tempo, ScriptRunner, Asana).

You will partner with TPM, Product, Engineering, Finance, and Product Ops to improve tooling, data quality, reporting, capacity planning, and operational efficiency across the organization.

Qualifications

• Bachelor's degree or equivalent in IS/CS/Engineering.
• 5+ years administering Jira and Confluence in a tech/SaaS environment.
• Hands-on with Jira, Confluence, Tempo, ScriptRunner, and Asana.
• Strong Jira workflows, permissions, automation, reporting, and admin knowledge.
• Experience with APIs, webhooks, scripting, or low-code automation.
• Advanced Excel and SQL/Tableau/Sigma analytics tools.
• Experience building operational dashboards and reporting.
• Experience supporting TPM/PMO/Engineering Ops.
• Knowledge of Agile methods, portfolio management, capacity planning, CapEx.
• Experience with globally distributed teams and US time zones.
• Atlassian certifications preferred.

Responsibilities

• Own and administer Jira, Confluence, Tempo, ScriptRunner, Asana, and integrations.
• Configure Jira workflows, issue types, permissions, dashboards, and automation.
• Develop and maintain Confluence standards, templates, and IA.
• Manage Tempo rosters and data quality.
• Establish TPM tooling standards, governance, SOPs, and user docs.
• Manage intake, testing, and rollout of tooling changes.
• Conduct governance and access audits and onboarding/offboarding.

Skills

Analytical skills

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in information systems, Computer Science, Business, Engineering, or equivalent experience

Tools

Jira

Confluence

Tempo

ScriptRunner

Asana

Excel

SQL

Tableau

Sigma

Job description

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what s now to what s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we d love to hear from you.

Technical Program Operations Manager

Location: India
Reports to: Sr. Manager, Technical Program & Project Management

Overview

We are seeking a Technical Program Operations Manager to own the operational governance, administration, automation, and optimization of the Technical Program Management (TPM) tool ecosystem, including Jira, Confluence, Tempo, ScriptRunner, and Asana.

This role partners with Technical Program Management, Product, Engineering, Finance, and Product Operations to improve tooling, data quality, reporting, capacity planning, and operational efficiency across the organization.

Key Responsibilities

Platform Ownership & Governance

• Own and administer Jira, Confluence, Tempo, ScriptRunner, Asana, and related integrations.
• Configure Jira workflows, issue types, permissions, custom fields, dashboards, filters, templates, and automation.
• Develop and maintain Confluence standards, templates, and information architecture.
• Manage Tempo rosters, time-tracking standards, and data quality.
• Establish TPM tooling standards, governance, SOPs, and user documentation.
• Manage intake, testing, communication, and rollout of platform and workflow changes.
• Conduct governance and access audits, including onboarding/offboarding.

Reporting & Analytics

• Maintain accurate Jira and Tempo data through recurring audits and backlog hygiene.
• Develop dashboards and executive reporting for CapEx, labor utilization, engineering capacity, resource allocation, portfolio health, and staffing.
• Analyze operational trends and provide recommendations to improve planning and forecasting.
• Support audit requirements with reliable operational data.

Capacity Planning & Operational Excellence

• Support quarterly and annual engineering capacity and resource planning.
• Maintain workforce, roster, and resource planning data.
• Partner with Finance and Engineering leadership to improve forecasting and reporting.
• Identify manual or repetitive processes and implement automation.
• Evaluate tools, integrations, add-ons, and platform capabilities to improve efficiency.

Stakeholder Enablement

• Develop onboarding materials, training, office hours, user guides, and support processes.
• Partner with TPM, Product, Engineering, Finance, and Product Operations teams.
• Support quarterly planning, portfolio reviews, governance forums, and executive reporting.

Qualifications

• Bachelor s degree in information systems, Computer Science, Business, Engineering, or equivalent experience.
• 5+ years of experience administering Jira and Confluence in a technology/SaaS environment.
• Hands-on experience with Jira, Confluence, Tempo, ScriptRunner, and Asana.
• Strong knowledge of Jira workflows, permissions, automation, reporting, and administration.
• Experience with workflow automation, APIs, webhooks, scripting, or low-code automation.
• Advanced Excel skills and experience with SQL, Tableau, Sigma, or similar analytics tools.
• Experience building operational dashboards and reporting.
• Experience supporting TPM, PMO, or Engineering Operations teams.
• Knowledge of Agile methodologies, portfolio management, capacity planning, and software capitalization (CapEx).
• Experience working with globally distributed teams and US-based stakeholders across time zones.
• Strong analytical, organizational, communication, and problem-solving skills.
• Atlassian certifications are preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.