Technical Program Manager, World Wide Returns & Recommerce

Amazon; Hyderabad; On-site; INR 2,300,000 - 2,800,000; Full time

Job summary

Amazon's WW R&R team in Hyderabad is seeking software engineers with 3+ years of software development experience to tackle end-to-end post-purchase, reverse-supply chain and re-commerce challenges. You will provide technical leadership, mentor engineers, and collaborate with cross-functional partners to design modular, scalable solutions using Java, AWS services, and modern UI/workflow technologies.

Join a fast-growing team delivering measurable business and customer impact while maintaining a

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years working directly with engineering teams.
• 3+ years of software development experience.
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
• Experience building and evaluating system-level technical design.

Responsibilities

• Provide technical leadership and drive engineering best practices.
• Mentor engineers and contribute to architecture and code quality.
• Collaborate with cross-functional teams on releases and roadmaps.
• Define scalable, modular platform design to support growth.

Skills

Technical leadership

Software development

Program management

Cross-functional collaboration

System design

Education

Bachelor's degree in CS/Engineering

Tools

AWS

Java

Workflow orchestration

UI technologies

Job description

Description

No other single team in Amazon provide exposure to end to end life cycle of e-commerce: Welcome to World Wide Returns, and Re-commerce (WWR&R). We redefines e-commerce and start where the typical e-commerce supply chain stops. We innovate to support net-zero carbon, Amazon climate pledge and works backwards from there. In most cases, our work starts even before customer purchases: in providing information about return policies on detail page/search & during check-out. and developing products to support end to end post purchase support needs. We support all post purchase customer needs starting from product usage troubleshooting support to return experience, transportation, reverse-fulfillment, reverse supply chain and reselling. We provide returns as a service to for WW Amazon business across all channels (Retail, FBA, Merchant Fulfillment) and subsidiaries (Zappos, Woot), Customer Service applications and Amazon physical stores.

Description

No other single team in Amazon provide exposure to end to end life cycle of e-commerce: Welcome to World Wide Returns, and Re-commerce (WWR&R). We redefines e-commerce and start where the typical e-commerce supply chain stops. We innovate to support net-zero carbon, Amazon climate pledge and works backwards from there. In most cases, our work starts even before customer purchases: in providing information about return policies on detail page/search & during check-out. and developing products to support end to end post purchase support needs. We support all post purchase customer needs starting from product usage troubleshooting support to return experience, transportation, reverse-fulfillment, reverse supply chain and reselling. We provide returns as a service to for WW Amazon business across all channels (Retail, FBA, Merchant Fulfillment) and subsidiaries (Zappos, Woot), Customer Service applications and Amazon physical stores.

Amazon Returns policies & experience are foundational to Amazon’s e-Commerce and one of the primary reasons why customers love shopping on Amazon. Returns policy communication on the detail page is among the top detail-page features that increases Customer confidence and the Customer Trust Perception Index (CTPI) for purchase decision. This team has revolutionized the returns for customers through simplest possible experience with no need to print label & do packaging and quickest refund time. Providing Great Returns Experience is complex due to negative customer sentiments while returning the product. Our team has been very successful in ensuring the lowest return rates and best in class return experience for Amazon as against other E-commerce competitors.

Below are some of the videos explaining the journey and CX of our team :

• Main Video (https://broadcast.amazon.com/videos/415554) (6m 40s): Overview of R&R Business
• Introduction to Seller options (https://broadcast.amazon.com/videos/415558) (1m 44s): Overview of Seller Return & Recovery options
• Introduction to LFBF (https://broadcast.amazon.com/videos/416088) (1m 46s): Introduction to Label-Free/Box-Free returns

The team is expanding its charter and is going to hire 50+ employees in 2022 across all tech roles to define returns & recovery options as a service for its merchant, FBA, bulk and Amazon business customers and to solve hard technical problems related to optimization of reverse supply chain channel. As a member of this team, your mission will be to evolve returns & re-commerce systems as highly modular & customizable multi-tenet platform to enable growth of e-commerce business & volumes and not only reduce cost of reverse supply chain but to even make it profitable business. You will be using wide range of AWS services, Java, object-oriented design patterns, and latest storage, workflow, orchestration and UI technologies to build and deliver software systems that support complex and rapidly evolving re-commerce business requirements.

We are looking for software engineers with 3+ years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, & ReCommerce team!

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI HYD 13 SEZ

Job ID: A3204826