System Development Engineer, Amazon

Amazon; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive work culture

Work-life balance initiatives

Job summary

A leading global technology company in Hyderabad seeks a System Development Engineer to automate processes and troubleshoot software issues. Candidates should have extensive experience in software development and systems engineering. The role offers opportunities for career growth in an inclusive culture that supports work-life balance. Join the team to drive environmental impact while providing exceptional customer service in the Worldwide Returns and ReCommerce organization.

Qualifications

• 2+ years of non-internship professional software development experience.
• 1+ years of experience designing or architecting systems.
• 7+ years of experience in networking and systems engineering.

Responsibilities

• Develop automation and tools for operational excellence.
• Troubleshoot and solve systemic issues related to production software.
• Implement fixes for internally developed code (Perl, Ruby, Java).

Skills

Detail-oriented

Superior verbal and written communication skills

Strong organizational skills

Problem identification and solution implementation

Tools

C++

C#

Java

Python

Golang

PowerShell

Ruby

Job description

Description

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWR&R) at Amazon.com.

WW RR&S is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon’s commitment to deliver on the Climate Pledge (Net Zero Carbon) – “the 4 Zeros”. We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long‑term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re‑use channel we can by driving multiple aspects of the Circular Economy for Amazon – returns and recommerce.

Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re‑use; we invent new channels to give products a second life; we develop world‑class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

Responsibilities

Primary responsibilities of System Development Engineer include automation and tool development, troubleshooting and diagnosing systemic and infrastructure issues, fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

Qualifications

We are looking for a candidate who is detail oriented, has superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. The candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages. He/she must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Basic Qualifications

• 2+ years of non‑internship professional software development experience
• 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 7+ years of administrative experience in networking, storage systems, operating systems and hands‑on systems engineering experience
• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

Preferred Qualifications

• Experience with PowerShell (preferred), Python, Ruby, or Java
• Experience working in an Agile environment using the Scrum methodology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work‑life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer‑centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!