Technical Program Manager (TPM) – GenAI / Agentic AI

Quest Global; Hyderabad; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Quest Global is seeking an experienced Technical Program Manager to drive Agentic AI and low-code automation programs across Support Operations and Communications teams. You will collaborate with Technical Product Managers, Delivery Leads and business stakeholders to ensure successful execution of AI-driven automation projects.

The role requires strong program management, Agile discipline and deep understanding of GenAI tooling and automation platforms.

Qualifications

• Experience managing AI/ML or GenAI programs from planning through deployment.
• Strong Agile/Scrum experience with sprint planning, milestones and delivery reporting.
• Knowledge of low-code/no-code automation and enterprise automation workflows.

Responsibilities

• Own end-to-end planning and execution of Agentic AI initiatives.
• Coordinate activities across 8 Technical Product Managers and Delivery Lead.
• Track milestones, deliverables, risks and dependencies.
• Ensure timely implementation of AI automation solutions.
• Manage program reporting, escalations and communications.
• Support deployment readiness, UAT and production rollout.

Skills

GenAI / Agentic AI

Technical Program Management

Agile Project Management

Workflow Automation

Risk & Dependency Management

Stakeholder Coordination

Tools

LangChain

Amazon Bedrock

CrewAI

Jira

Confluence

Job description

We are looking for an experienced Technical Program Manager to coordinate and drive the delivery of Agentic AI and low-code/no-code automation initiatives across Support Operations and Communications teams.

The candidate will work closely with Technical Product Managers, Delivery Leads and business stakeholders to ensure successful execution of AI-driven automation programs.

Primary Technical Skills

• GenAI / Agentic AI Understanding: Good understanding of LLMs, AI agents, prompt engineering and agent orchestration frameworks such as LangChain, Amazon Bedrock Agents and CrewAI.
• Technical Program Management: Experience managing AI/ML, GenAI, automation or enterprise technology programs from planning through deployment.
• Agile Project Management: Strong experience with Agile/Scrum methodologies, sprint planning, backlog tracking, milestone management and delivery reporting.
• Workflow Automation: Understanding of low-code/no-code platforms, API integrations, webhooks and enterprise automation workflows.
• Risk & Dependency Management: Ability to identify technical dependencies, manage project risks and coordinate multiple workstreams.
• Stakeholder Coordination: Experience working with engineering teams, product managers, business operations and leadership.

Nice-to-Have Skills

• Experience with Amazon Bedrock, AWS AI/ML services or similar cloud platforms.
• Familiarity with RAG, NLP and LLM evaluation.
• Experience with Jira, Confluence or similar project management tools.
• Knowledge of ticketing systems, QA automation and support operations.
• PMP, CSM or SAFe certification.

Key Responsibilities

• Manage end-to-end planning and execution of Agentic AI initiatives.
• Coordinate activities across the 8 Technical Product Managers and Delivery Lead.
• Track program milestones, deliverables, risks and dependencies.
• Ensure timely implementation of AI automation solutions.
• Manage program reporting, escalations and communication.
• Support deployment readiness, UAT and production rollout.

Ideal Candidate: A Technical Program Manager with experience delivering AI/ML, GenAI or intelligent automation programs, who can understand technical discussions and drive cross-functional execution without necessarily being a hands-on AI developer.