Technical Operations Manager

Landis+Gyr; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Landis+Gyr is seeking an APAC Technical Operations Manager to oversee end-to-end service operations delivery and technical ownership across allocated APAC customer environments.

You will lead ITIL governance, incident, escalation and problem management, and drive continuous service improvement through Azure/GCP infrastructure, cloud operations, and collaboration with GDC and CoEs. Strong communication with customers is essential.

Qualifications

• Experience with cloud platforms (Azure/GCP).
• Strong knowledge of infrastructure components (network, compute, storage, DB).

Responsibilities

• End-to-end service operations delivery across APAC customer environments.
• ITIL process ownership and governance across incidents, changes and configurations.
• Own customer service performance including SLA adherence and incident management.
• Lead major incident management, PIRs, RCA and post-incident actions.
• Coordinate with GDC, Solution/Software Implementation, and CoEs.
• Drive continuous service improvement and reporting of SLA/KPI trends.

Skills

Cloud platforms (Azure/GCP)

Infrastructure (network, compute, stor

Tools

ServiceNow

Job description

• Incident


• operational delivery outcomes


• Incident, Escalation & Problem Management


• Post Incident Reviews (PIRs)


• defects


• operational inefficiencies

At Landis+Gyr, we don’t just manage energy—lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long‑term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

About The Role

The APAC Technical Operations Manager is responsible for end‑to‑end service operations delivery and technical ownership across allocated APAC customer environments.

The role combines

• Operational execution (cloud, infrastructure, service operations)


• Service governance (ITIL, change, incident, reporting)


• Customer accountability (delivery, defects, escalation management)

This position plays a key role in ensuring reliable service delivery, strong operational discipline, and scalable support through effective use of Infrastructure teams and GDC capabilities.

Areas of Responsibility / Tasks

• ITIL Process Ownership


• Own ITIL processes:


• Incident


• Change


• Configuration


• Availability


• Ensure adherence to standard operating procedures and governance controls


• Drive continuous service improvement initiatives, including:


• monitoring maturity


• automation opportunities


• process optimisation


• Define and enforce process compliance, KPIs, and report to APAC stakeholders and customers.


• Customer & Service Operations


• Act as primary technical operations owner for assigned APAC customers


• Own customer service performance, including:


• SLA adherence


• incident response and recovery


• operational delivery outcomes


• Lead customer communications for:


• incidents and outages


• service reviews


• ongoing operational updates


• Drive customer satisfaction and operational confidence


• Cloud & Infrastructure Operations


• Own delivery of infrastructure operations, including:


• Azure / GCP environments


• network and firewall changes


• DR and HSM ownership


• Accountable for:


• environment builds and releases


• patching and maintenance


• capacity planning and performance optimisation


• Responsible for


• APAC Cloud Operation achieving SLA , coordination with customer and program teams


• Coordinate execution with:


• Solution and Software Implementation


• Cloud Operations team


• L2/L3 support


• GDC operations and CoEs


• Change Governance & CAB Participation


• Own Change Management process across environments


• Chair / contribute to weekly CAB


• Approve and govern changes via ServiceNow ensuring:


• risk assessment


• rollback planning


• business impact clarity


• Ensure high change success rate and operational stability


• Incident, Escalation & Problem Management


• Oversee Major Incident Management (P1/P2) including:


• war room escalation


• stakeholder communication (as required)


• resolution oversight


• Own escalation management across L1/L2/L3 and GDC teams


• Ensure delivery of:


• Post Incident Reviews (PIRs)


• Root Cause Analysis (RCA)


• remediation and preventative actions


• Track and drive closure of repeat incidents and systemic issues


• Defect, Release & Customer Backlog Management


• Own customer defect lifecycle, including:




• tracking


• prioritisation


• resolution


• customer updates




• Ensure alignment of:




• defects


• enhancements


• delivery priorities




• Track and drive delivery of customer priorities into future releases


• Drive continuous improvement in customer testing and release readiness


• Reporting & Continuous Improvement


• Own reporting across:


• SLA / KPI performance


• incident and change metrics


• service health trends


• Provide clear operational visibility to leadership and customers


• Own cost management for assigned environments


• Identify and proactively manage:


• delivery risks


• operational inefficiencies

Desired Skills/Competencies

Expertise in

• cloud platforms (Azure/GCP)

Strong knowledge of

• Cloud platforms (Azure / GCP)


• Infrastructure (network, compute, storage, DB)