Analyst (IT Support)

Stratacent; Maharashtra; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Group Medical Insurance

Cab facility

Meals/snacks

Continuous Learning Program

Job summary

A global IT consulting firm is seeking a Sr. Associate (IT Support) based in Pune, India. The ideal candidate will facilitate smooth operations in IT, focusing on Office 365 administration, desktop support, antivirus management, and network management. Preferred candidates will have over 5 years of experience in IT support, strong communication skills, and familiarity with Intune. Additionally, the role includes providing tier III support and ensuring compliance with security protocols. This full-time position offers several benefits including medical insurance and a collaborative work environment.

Qualifications

• Minimum 5 years of experience in IT support.
• Experience with Microsoft Intune or any MDM.
• Deep understanding of Office 365 services and applications.
• Excellent written and spoken communication skills.
• Ability to work under stringent deadlines.
• Multi‑tasking and ability to work under stringent deadlines.

Responsibilities

• Administer Office 365 and manage user accounts.
• Provide Tier III support and onboard/offboard users.
• Monitor machines for updates and compliance.
• Manage network components and ensure connectivity.
• Troubleshoot antivirus solutions and security policies.
• Remote tool administration and monitoring for system updates and security.

Skills

IT support experience

Office 365 services

Microsoft Intune

Communication skills

Problem-solving skills

Team collaboration

Tools

Microsoft O365

Remote management tools

Antivirus management tools

Networking equipment

Job description

Business Title: Sr. Associate (IT Support) - Job Location: Pune - Experience: 5+ Years - Employment Type: Full Time - Shift Timings: 2:00 PM–11:00 PM IST / 3:00 PM IST to 12 AM IST - Job Description: The position is responsible for smooth day to day operation & support in Information technology vertical.

Responsibilities

• O365 administration:
  • Responsible for the installation, configuration, and supporting Office 365.
  • Develop and manage user accounts, groups, and licenses.
  • Implement and maintain security measures to safeguard data and applications.
  • Review, test, and make recommendations for standard email practices.
  • Experience with supporting anti‑spam filtering, logging and email tracking and transport rules.
  • Primary on‑site support for Office 365 issues.
  • Strong experience in administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications.
  • Experience using O365 Security and Compliance centre.
  • Managing devices with Microsoft Intune or other MDM.
• Local desktop admin:
  • Knowledge of Exchange 2010, Windows Server 2008/2012/2016/2019.
  • Perform onboarding/offboarding of users.
  • Provide Tier III support.
  • Conduct routine hardware and software audits.
  • Patching of the machines through remote tool.
  • Install, configure, upgrade, maintain and support desktop/laptop systems.
  • Documentation and SOP creation of known issues and challenges.
  • Management of printers, firewall, routers and switches.
  • Third‑party vendor coordination for hardware/software issues.
  • Research and recommend new IT technologies and solutions.
• Remote tool hands‑on experience:
  • Must have hands‑on experience on any one of the remote management tools (TeamViewer, LogMeIn or Cisco Webex).
  • Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc.
  • Auditing and reporting of the hardware/software installed on the reporting machines.
• Anti‑virus management:
  • Hands‑on experience in installing, managing, and troubleshooting an antivirus solution.
  • Routine reporting of problematic machines and threats from the management console.
  • Ensure all machines are compliant and reporting on the console.
  • Analyzing and establishing security requirements.
  • Training employees in security awareness/procedures.
• Network management:
  • Utilise networking skills to ensure the company's networks run smoothly and end users have connectivity.
  • Understanding of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP).
  • Develop and maintain all the comprehensive paperwork associated with the implemented network.
  • Supervise and ensure an optimal level of technical backup at all times.
  • Monitor for potential issues proactively.
  • Knowledge of networking, security protocols, and IT best practices.

Skills Required

• Minimum 5 years of experience in IT support.
• Working experience on Intune or any MDM.
• Deep understanding of Office 365 services and applications.
• Excellent written & spoken communication and problem‑solving skills.
• Team player and strong experience working in a collaborative work environment.
• Multi‑task and should be able to work under stringent deadlines.

Company Benefits

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program

Company Profile

Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.