Technical Manager - Digital Delivery

Delta Tech Hub; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Delta Technology Hub in Bengaluru leads Virgin Atlantic Digital delivery, coordinating UK and India-based teams to deliver front-end, back-end and full-stack solutions. This leadership role combines people leadership with Agile execution, overseeing recruitment, onboarding and performance, while driving delivery efficiency across mobile, web and AI-enabled projects.

The role requires strong stakeholder engagement, operational management and a passion for innovative tech in a global context.

Responsibilities

• Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear communication
• Lead and manage the Virgin DTH-based scrum teams to align with VA digital goals
• Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
• Drive Agile delivery practices across scrum teams ensuring high-quality output
• Oversee project timelines, resource allocation, and sprint planning activities
• Mentor and provide support to a diversified team of Mobile App, Full Stack, SDETs and AI professionals

Skills

People Leadership

Agile Delivery

Stakeholder Management

Team Coaching

Mobile & Web Tech

Cloud (AWS/Azure)

Job description

Role and Team Overview

The Manager - Digital Delivery is a key leadership and delivery role responsible for the oversight and coordination of all Virgin Atlantic (VA) Digital activities within the Delta Technology Hub (DTH) in Bengaluru. This highly visible role acts as the primary point of contact between the UK-based Virgin Atlantic Digital teams and the India-based development teams. The role ensures that all DTH-based digital scrum teams are effectively supported, managed, and aligned to deliver front-end, back-end, and full-stack solutions in accordance with Agile methodologies.

The postholder will collaborate closely with the Delta Technology Hub (DTH) Bengaluru leadership team to foster a cohesive and productive working environment. Responsibilities include overseeing recruitment processes, managing people and performance, coordinating equipment and onboarding needs, and acting as a local representative of the Digital team. The role will also be accountable for activity reporting and act as the point of escalation for operational issues.

This role requires a blend of people leadership, technical leadership, operational management, and Agile delivery experience to ensure the successful execution of digital projects within a collaborative and dynamic environment.

KEY RESPONSIBILITIES:

Communicating and Influencing

• Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication
• Represent the Virgin DTH Digital team in local forums and leadership discussions
• Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations
• Provide regular and transparent updates to leadership on progress, risks, and issues

Leadership and People Management

• Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals
• Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
• Foster a collaborative, inclusive, and innovative team culture
• Act as the point of escalation for team issues and support staff wellbeing
• Conduct regular performance reviews and support career progression
• Ensure local compliance with HR and organisational policies
• Lead and manage a team of Software Developers (Android, IOS, Full Stack), AI/ML Engineers and SDET.
• Mentor and provide support to the team.

Digital Delivery and Agile Execution

• Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output
• Support the successful delivery of digital products and services through effective team coordination
• Oversee project timelines, resource allocation, and sprint planning activities
• Collaborate with Product Owners to prioritise backlogs and manage capacity
• Address and mitigate risks and blockers to delivery in real time

Stakeholder Engagement and Communication

• Build and maintain strong relationships with internal and external stakeholders
• Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership
• Represent the Digital team at local and global meetings and forums
• Ensure alignment between Virgin-DTH teams and overall digital strategy

Operational and Local Hub Management

• Ensure Virgin-DTH teams are equipped with the tools and environments needed for success
• Coordinate closely with facilities and IT for smooth operational management
• Drive continuous improvement initiatives across processes and ways of working
• Monitor and report on local delivery KPIs and metrics
• Act as the face of the VA Digital team locally, building pride and engagement in the hub

Technology Leadership

• Provide technical guidance and ensure Industry Best Practices are followed.
• Strong understanding of Mobile Technologies, Frontend and backend technologies along with cloud expertise (AWS or Azure)
• Expert level understanding of the SDLC processes and various quality matrix.
• Mentor a diversified team of talents working on Mobile App development, Full stack development, SDETs and Applied AI.
• Strong understanding of Generative AI