TECHNICAL LEAD - NOC ? Server Monitoring

Happiest Minds Technologies; Bengaluru; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Happiest Minds Technologies in Bengaluru (India) seeks an experienced L2 Operations professional to manage ATM operations, batch job monitoring with Control-M, and secure file transfer workflows. You will troubleshoot ATM hardware/software, coordinate with vendors, and ensure end-of-day processing runs smoothly.

Responsibilities include incident coordination, root-cause analysis, governance reporting, and mentoring junior engineers.

Aufgaben

• Provide L2 support for ATM infrastructure, applications, transaction processing, and network-related incidents.
• Troubleshoot ATM hardware and software issues including card readers, cash dispensers, printers, cash cassette errors, and communication failures.
• Monitor ATM availability, transaction success rates, and terminal health.
• Coordinate with ATM vendors, telecom providers, cash management vendors, and infrastructure teams for issue resolution.
• Support ATM software deployments, upgrades, patching, and maintenance activities.
• Perform root cause analysis for recurring ATM incidents and implement preventive actions.
• Monitor and manage Control-M batch jobs across production environments.
• Investigate and resolve job failures, late jobs, dependency failures, and SLA breaches.
• Perform job reruns, restarts, scheduling adjustments, and recovery activities.
• Review batch calendars, workflows, alerts, and dependencies.
• Coordinate with application, database, middleware, and infrastructure teams to resolve batch processing issues.
• Ensure successful execution of critical business processing cycles and EOD/BOD schedules.
• Oversee FTP/SFTP managed file transfer operations supporting business and vendor integrations.
• Monitor file movement activities and ensure timely delivery of critical files.
• Troubleshoot transfer failures, missing files, permission issues, and connectivity problems.
• Coordinate onboarding of new file transfer partners and business integrations.
• Maintain compliance with file transmission standards and security requirements.
• Act as the major incident coordinator for ATM, batch, and file transfer related outages.
• Lead bridge calls during critical production incidents.
• Conduct root cause analysis and prepare incident reports.
• Identify trends and implement permanent fixes to reduce recurring incidents.
• Ensure SLA, OLA, and KPI targets are consistently achieved.
• Lead and mentor L1 engineers supporting ATM and Control-M operations.
• Drive shift handovers, workload management, and escalation reviews.
• Conduct knowledge transfer sessions and maintain operational documentation.
• Establish and improve SOPs, runbooks, and troubleshooting guides.
• Prepare daily, weekly, and monthly operational reports.
• Present service metrics, incident summaries, risks, and improvement plans to stakeholders.
• Participate in governance meetings and operational reviews.
• Manage customer communications during critical incidents and service disruptions.

Jobbeschreibung

Key Responsibilities

ATM Operations & Support

• Provide L2 support for ATM infrastructure, applications, transaction processing, and network-related incidents.
• Troubleshoot ATM hardware and software issues including card readers, cash dispensers, printers, cash cassette errors, and communication failures.
• Monitor ATM availability, transaction success rates, and terminal health.
• Coordinate with ATM vendors, telecom providers, cash management vendors, and infrastructure teams for issue resolution.
• Support ATM software deployments, upgrades, patching, and maintenance activities.
• Perform root cause analysis for recurring ATM incidents and implement preventive actions.

Control-M Batch Operations Support

• Monitor and manage Control-M batch jobs across production environments.
• Investigate and resolve job failures, late jobs, dependency failures, and SLA breaches.
• Perform job reruns, restarts, scheduling adjustments, and recovery activities.
• Review batch calendars, workflows, alerts, and dependencies.
• Coordinate with application, database, middleware, and infrastructure teams to resolve batch processing issues.
• Ensure successful execution of critical business processing cycles and EOD/BOD schedules.

File Transfer & Data Operations

• Oversee FTP/SFTP managed file transfer operations supporting business and vendor integrations.
• Monitor file movement activities and ensure timely delivery of critical files.
• Troubleshoot transfer failures, missing files, permission issues, and connectivity problems.
• Coordinate onboarding of new file transfer partners and business integrations.
• Maintain compliance with file transmission standards and security requirements.

Incident & Problem Management

• Act as the major incident coordinator for ATM, batch, and file transfer related outages.
• Lead bridge calls during critical production incidents.
• Conduct root cause analysis and prepare incident reports.
• Identify trends and implement permanent fixes to reduce recurring incidents.
• Ensure SLA, OLA, and KPI targets are consistently achieved.

Team Leadership & Governance

• Lead and mentor L1 engineers supporting ATM and Control-M operations.
• Drive shift handovers, workload management, and escalation reviews.
• Conduct knowledge transfer sessions and maintain operational documentation.
• Establish and improve SOPs, runbooks, and troubleshooting guides.

Reporting & Customer Management

• Prepare daily, weekly, and monthly operational reports.
• Present service metrics, incident summaries, risks, and improvement plans to stakeholders.
• Participate in governance meetings and operational reviews.
• Manage customer communications during critical incidents and service disruptions.