Technical Incident Manager

Rarr Technologies; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Omnissa in Bengaluru is seeking an experienced Incident Manager to oversee incident detection, prioritization, and resolution, ensuring minimal disruption to business operations. You will coordinate cross-functional teams and communicate status updates to stakeholders throughout the lifecycle.

The role requires strong analytical, leadership, and process-improvement skills, with a track record in incident management and a proactive attitude to strengthen organizational resilience.

Qualifications

• Exceptional analytical and problem-solving abilities to address complex challenges.
• Outstanding communication and interpersonal skills to foster effective collaboration.
• Proven ability to thrive under pressure and consistently meet deadlines.
• Strong organizational and time management capabilities for handling multiple priorities.
• Extensive experience with incident management processes and best practices.
• Demonstrated leadership in managing and guiding teams through incidents.
• Comprehensive technical expertise to support and resolve incidents efficiently.

Responsibilities

• Efficiently identify and resolve incidents to minimize operational disruptions.
• Ensure timely communication with relevant stakeholders regarding incident status and progress.
• Develop and implement streamlined processes and procedures for effective incident management.
• Lead and coordinate the efforts of incident response teams to ensure swift action and resolution.
• Escalate critical incidents appropriately to mitigate risks and ensure prompt resolution.
• Analyze and report on incident data and trends to inform future preventative measures.
• Proactively identify opportunities for process improvement to enhance overall business performance at Omnissa.

Skills

Analytical skills

Communication skills

Under pressure

Organizational skills

Incident management experience

Leadership

Technical expertise

Job description

Shifts

APJ from Monday to Friday and during weekends on need basis.

An Incident Manager is responsible for overseeing the efficient management and resolution of incidents within an organization. They ensure that incidents are identified, prioritized, and resolved promptly, minimizing impact on business operations. Throughout the process, the Incident Manager communicates effectively with all relevant stakeholders, providing timely updates on incident status. Additionally, they may be tasked with developing, refining, and implementing incident management processes and procedures to enhance organizational response and preparedness.

Skills and Requirements

• Exceptional analytical and problem-solving abilities to address complex challenges
• Outstanding communication and interpersonal skills to foster effective collaboration
• Proven ability to thrive under pressure and consistently meet deadlines.
• Strong organizational and time management capabilities for handling multiple priorities.
• Extensive experience with incident management processes and best practices.
• Demonstrated leadership in managing and guiding teams through incidents.
• Comprehensive technical expertise to support and resolve incidents efficiently.

Responsibilities

• Efficiently identify and resolve incidents to minimize operational disruptions.
• Ensure timely communication with relevant stakeholders regarding incident status and progress.
• Develop and implement streamlined processes and procedures for effective incident management.
• Lead and coordinate the efforts of incident response teams to ensure swift action and resolution.
• Escalate critical incidents appropriately to mitigate risks and ensure prompt resolution.
• Analyze and report on incident data and trends to inform future preventative measures.
• Proactively identify opportunities for process improvement to enhance overall business performance at Omnissa.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.