Technical Engineer - UCCX/UCCE

Consilium Software; New Delhi; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An innovative firm is seeking a Technical Engineer to enhance its Cisco Telephony environment and unified communication systems. In this role, you will leverage your expertise in VoIP support, troubleshooting, and network technologies to provide exceptional service to a global customer base. Your hands-on experience with Cisco products and strong communication skills will be crucial as you tackle challenges in a dynamic environment. The ideal candidate will be self-motivated, a team player, and ready to travel for work. If you're passionate about technology and eager to make an impact, this position offers a great opportunity to grow and excel.

Qualifications

• 2-3+ years in unified communication and VoIP support with troubleshooting experience.
• Strong knowledge of telecom products and general networking technologies.

Responsibilities

• Provide support for Cisco Telephony environment and video conferencing.
• Troubleshoot issues related to UCCX, UCCE, and CVP.

Skills

VOIP

Troubleshooting skills on UCCX, UCCE, CVP

Cisco Video Conferencing

CUCM/IPT

Networking

CCNA

Education

B.Tech

B.E

MCA

Tools

Cisco Telephony environment

UCCX

UCCE

CVP

Job description

We are looking for a Technical Engineer to provide Cisco Telephony environment, IPT, UCCX, UCCE, Cisco Video Conferencing, MCU, and Edge devices.

Experience:

1. 2-3+ years of experience in the areas of unified communication and VoIP support, with hands-on experience in troubleshooting skills on UCCX, UCCE, CVP.

Technical Skills:

1. Hands-on experience with telecom products, servers, gateways, media managers, telephones, network, and soft switch functionalities.
2. Strong knowledge of Unified Communication and Contact Center products and technologies.
3. Strong knowledge of general networking technologies (TCP/IP networking, LAN, WAN, WDNS/DHCP, Proxy).

Communication Skills:

1. Good written and verbal communication skills to manage our global customer base.

Mandatory Skills Required:

1. VOIP
2. MCU
3. Cisco Video Conferencing
4. CUCM/IPT
5. CCNA
6. Networking
7. Troubleshooting skills on UCCX, UCCE, CVP

Other Behavioral / Attitude aspects:

1. Dynamic, self-motivated, and self-driven.
2. Team player with a sense of ownership.
3. Willingness to travel periodically, both domestically and internationally.

Qualifications / Proficiency: B.Tech, B.E or MCA