Technical Engineer

TI2 Tupargon India Private Limited; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. The Technical Engineer acts as the key interface between clients and Teciem, resolving issues swiftly while supporting beta testing and on-site deployments when required.

Role emphasizes product expertise, debugging across Windows environments, and clear communication in English to ensure world-class customer experience.

Qualifications

• University degree in Computer Science or equivalent
• Strong C/C++, Asp.NET, and debugging skills with Visual Studio on multiple OS
• Proficiency in SQL/Oracle/Sybase databases
• Strong knowledge of Windows OS
• Troubleshooting skills; cybersecurity awareness is a plus
• Excellent English communication
• Analytical, detail-oriented, customer-focused
• Ability to work independently and in a customer-facing team

Responsibilities

• Respond to customer requests, including issues, questions, or assistance requests, to help them use the product effectively
• Understand the reported issue (technical perspective) and replicate the scenario in Teciem environments
• Perform technical investigation with root cause analysis and provide solutions or detailed analysis to stakeholders
• Update clients on progress toward resolution, track issues, and ensure timely delivery with client satisfaction
• Participate in client meetings (phone/WebEx) to communicate and speed up investigation
• Validate defects by ensuring described scenarios are fixed
• Build and provide simple scripts with senior colleagues when necessary
• Write technical specifications and best practices documentation
• Raise/escalate issues with Team Leader or Manager as needed

Skills

C/C++

Asp.NET

Debugging

SQL

Oracle

Sybase

Windows

Cybersecurity

English

Analytical

Detail-oriented

Customer focus

Independent/Teamwork

Education

Bachelor's degree in Computer Science

Tools

Visual Studio

Job description

The Work We Do Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need. Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management - runs smoothly. With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital markets needs, and adapts as markets evolve.

What will you contribute? Reporting to the Senior Manager, Technical Customer Support, the Technical Engineer is the key interface between clients on one side and Teciem organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises.

Responsibilities & Deliverables

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Teciem environments
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Build and provide simple scripts with the assistance of senior colleagues when necessary
• Write technical specifications and best practices documentation
• Raise/escape issues with the Team Leader and/ or Manager where/ when needed

Required Experience

• University degree in Computer Science or equivalent
• Very good knowledge of C/C++, Asp.NET including debugging skills and some experience with debugging tools (Visual Studio) on different operating systems
• SQL/Oracle/Sybase DB's proficiency
• Basic expertise with windows Operating systems (medium- advanced expertise on Windows)
• Good knowledge in troubleshooting techniques, Cyber security awareness would be a added advantage
• Excellent written and verbal communication in English
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team

Diverse Minds, Shared Ambition At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology. We're committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition. We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we're shaping a culture where diversity isn't just celebrated - it's essential to our success.

At Teciem, we design, build, and deliver front-to-back treasury and capital markets software solutions for financial institutions around the world. From regional banks to the world's largest global institutions, we provide flexible, scalable technology that meets the unique needs of each client - no matter their size or geography. Our award-winning platforms - Kondor, Summit, Opics, Sophis, Fusion Invest, and Fusion Risk - help clients simplify the trading lifecycle, manage risk with confidence, and operate seamlessly across asset classes and global markets. With decades of domain expertise and one of the largest, most diverse client communities in the industry, we transform complex real-world treasury and capital markets needs into powerful, future-ready software. Today, more than 340 financial institutions, including the majority of the world's top 100 banks, trust our solutions to strengthen their operations and support resilient economies.

Purpose - Why we exist

We empower financial institutions to build resilient and future-ready economies, worldwide.

Vision - What the future holds

To lead innovation in treasury and capital markets technology, building on the solid foundations of our mission -critical and industry - defining solutions.

Mission - How we get there

We place our clients' success and ambitions at our core, continuously evolving and innovating our solutions to deliver outstanding business value and real economic impact. You help us simplify Treasury and capital markets can be intricate, but you play a key role in making them easier to navigate. Your ideas and expertise help us transform complicated processes into intuitive, streamlined solutions used by financial institutions worldwide. Every improvement you make creates clarity, efficiency, and real-world impact for our clients.

You shape the future with AI, every day AI isn't a buzzword here - it's embedded in how we build, innovate, and deliver. Whether you're working on smarter automation, data-driven insights, or enhanced user experiences, your contribution fuels the next generation of intelligent financial technology. You'll be part of a team that uses AI to make our products faster, sharper, and more meaningful for the industry.

You grow through collaboration We believe the best outcomes happen when great minds come together. You'll work alongside talented colleagues across engineering, product, design, and client-facing teams - sharing knowledge, solving problems, and learning constantly. Collaboration isn't just how we work; it's how we grow, innovate, and support each other.