Technical Customer Support II-1

Zebra Technologies Corporation; Pune District; Hybrid; INR 400,000 - 800,000; Full time

Benefits offered by this job

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual well-being day

Job summary

Zebra Technologies Corporation is seeking a Technical Customer Support II to resolve moderately complex technical issues and ensure customer satisfaction. The role bridges entry-level and senior support, requiring deep product knowledge across Zebra offerings and proactive learning.

Key duties include troubleshooting, ticket management, cross-functional collaboration, and contributing to process improvements.

Qualifications

• 3 years of experience with Manual Testing with good experience into SQL and Mango DB.

Responsibilities

• Troubleshoot and resolve technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs.
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry-level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Skills

AI-driven tools

Analytical skills

Multitasking

Leadership potential

Cloud-based systems

Tools

SQL

MongoDB

Job description

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Essential Duties and Responsibilities:

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
• Collaborate with cross-functional teams to address and resolve customer challenges
• Actively contribute to the improvement of support processes and tools
• Develop and deliver training content for entry-level team members to enhance team capability
• Participate in technical review meetings and contribute insights on customer pain points and product improvements

Job Requirements:

• 3 years of experience with Manual Testing with good experience into SQL and Mango DB

Key Skills and Competencies:

• Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
• Strong analytical skills to evaluate technical issues and identify root causes
• Intermediate knowledge of hardware, software, and cloud-based systems
• Effective at multitasking and prioritization in a fast-paced environment
• Leadership potential with the ability to manage small projects or guide peers

Benefits:

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• an annual companywide well-being day to promote revitalization and success