Technical Customer Support Engineer I (Technical Solutions / Support)

Uplight; Pune District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A clean energy technology company is seeking a Technical Customer Support Engineer to assist customers with inquiries and troubleshoot issues. The ideal candidate will possess strong communication skills, a Bachelor's degree in Engineering or a related field, and knowledge of SQL. This role offers opportunities for career growth and contributes to vital sustainability efforts.

Benefits

Flexible time off

Generous parental leave

Wellness stipend

Responsibilities

• Handling inquiries and troubleshooting customer issues.
• Ensuring customer satisfaction with products and services.
• Collaborating with cross-functional teams.
• Explaining technical concepts to non-technical individuals.

Skills

Excellent communication and interpersonal skills

Problem-solving ability

Adaptability

Strong knowledge of SQL

Strong knowledge of Microsoft Excel

Strong analytical skills

Basic knowledge of REST APIs

Experience with ticketing systems like JIRA

Basic knowledge of cloud technologies

Education

Bachelor's in Engineering or related field

Job description

The Position We are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.

Responsibilities & Skills

You should:

• Be a problem solver, independent worker, logical and critical thinker.
• Be highly adaptable to a new working environment.
• Have the ability to learn new skills and apply them for efficient customer issue resolutions.
• Be able to work in 24/7 rotational shifts.
• Have client-oriented thinking, ensuring high customer satisfaction indices.
• Be able to collaborate with cross-functional teams.
• Be able to explain technical concepts to non-technical individuals.

Required Skills

• Excellent communication and interpersonal skills.
• Bachelor’s degree or equivalent experience.
• 0 to 1 year in a Technical support role in SaaS enterprise products.
• Strong knowledge of SQL for querying databases.
• Strong knowledge of Microsoft Excel.
• Strong analytical skills.
• Basic knowledge of REST APIs, Postman, Kibana, and Grafana.
• Experience with ticketing systems like JIRA, incident management, escalations, and SLAs.
• Basic knowledge of cloud technologies.
• Having a background in the clean energy domain is an added advantage.

Qualifications

• Bachelor's in Engineering, or a related field.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility.

• Make a meaningful impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow your career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an inclusive community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be part of a growing movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.