Technical Customer Support Associate

Talent Acquaintance; Greater Noida; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Greater Noida (India) seeks a capable Technical Support Specialist to assist customers by phone, email or chat, troubleshooting issues and guiding them to solutions.

You will work with cross-functional teams, document resolutions, and continuously learn new technologies to improve service quality and customer satisfaction.

Qualifications

• Strong grasp of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency with various software applications and tools.
• Experience providing technical support to customers.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Skills

Technical concepts

Communication skills

Problem-solving

Prioritization

Tools

Software applications

Job description

Roles and Responsibility

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive documentation of customer interactions and resolutions.
• Analyze customer feedback to identify areas for improvement and implement changes.
• Stay updated with new technologies and industry trends to provide accurate support.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficient in using various software applications and tools.
• Strong analytical and troubleshooting skills.
• Experience working with customers and providing technical support.